11061 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Buttons Softkeys Handset and Headset 2100014 2 SoftKey:Exit 3 Key:Info 4 5 Your Cisco IP Phone 7906G or 7911G phone is a full-feature telephone that provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, search for coworkers' phone numbers, and access other web-based services. 2100013 2 SoftKey:Exit 3 Key:Info 4 5 Buttons provide access to phone features and allow you to input information: * Programmable buttons: Can be programmed to work as line, speed dial, service, or feature buttons. * Navigation button: Scroll through menu options. * Softkey buttons: Select a softkey by pressing the button beneath it. * Feature buttons: Access messages, directories, services, settings, and Help. * Keypad: Enter numbers, names, or choose menu options. * Volume: Adjust call and ringer volume. * Mute: Mutes the call. * Headset: Toggle this audio mode on and off. 2100012 2 SoftKey:Exit 3 Key:Info 4 5 Softkeys display at the bottom of the phone screen and provide access to calling features and other options. Softkeys change depending on the status of the phone: You can see one set of softkey options when the phone is idle, and another set while you are on an active call. 2100011 2 SoftKey:Exit 3 Key:Info 4 5 Your phone includes a handset for you to use to make and receive calls. You can also add a supported headset. 2100015 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 User Preferences Phone Settings 2100016 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Change Background Image Adjust Contrast 2100018 2 SoftKey:Exit 3 Key:Info 4 To change the background image on the phone display: 1. Choose Settings > User Preferences > Background Image. 2. Scroll through the list of images, choose one and press Select. 3. To preview the background, press Preview. To save this setting, press Save. To revert to your previous background image and exit, press Cancel. 2100017 2 SoftKey:Exit 3 Key:Info 4 To adjust the contrast for the display: 1. Choose Settings > User Preferences > Contrast. 2. If you have more than one device, select the device you would like to adjust from the Contrast Menu. 3. To increase contrast, press the Volume Up button (+) or Up softkey. To decrease contrast, press the Volume Down button (-) or the Down softkey. 4. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 2100019 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 2100021 2 SoftKey:Exit 3 Key:Info 4 The Device Configuration menu contains sub-menus that provide options for viewing and configuring a variety of device settings. To change settings: 1. Press **# to unlock device configuration settings. 2. Choose the setting that you want to change. One of these softkeys will be available for each option that you can change: Edit, Yes, or No. 3. To lock the settings again, press **#. Tip: The padlock icon in the upper right corner of the Device Configuration menu indicates the current state. 2100022 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About GroupListen Using GroupListen Adjusting Volume 2100023 2 SoftKey:Exit 3 Key:Info 4 5 GroupListen enables the speakerphone on your phone during a conversation. You will continue to use the handset during the conversation to speak and listen, with the addition of the conversation being audible from the speakerphone for those around you. You can use GroupListen for both conference and non-conference calls. 2100024 2 SoftKey:Exit 3 Key:Info 4 5 During a call, with the handset off-hook, press the GroupListen softkey. The speakerphone will be enabled, allowing others in the same room to hear both you and the party you called speaking. Only the person using the handset can speak. To turn off GroupListen, press the GLOff softkey. To end the call, hang up the handset. 2100025 2 SoftKey:Exit 3 Key:Info 4 5 To adjust volume on the speakerphone during a GroupListen call, press the volume button up or down. To adjust the volume on the handset during a GroupListen call, first turn off GroupListen by pressing the GLOff key. Adjust the volume using the volume button, then press the GroupListen softkey to turn the GroupListen feature back on. 400011 2 SoftKey:Exit 3 Key:Info 4 To access Help: * If you have not yet opened Help, press the Applications button and choose Help on your phone. * Choose Display Help Main Menu to go to the main Help menu. 5017 2 SoftKey:Exit 3 Key:Info 4 Make calls by doing one of the following: * Dial a number and press the Select button or Answer button. * While another call is on hold choose Options > New Call * When entering a previously dialed number choose the full number from the PreDial list that appears. * If you receive a tone after dialing, it is a prompt for. Forced Authorization Code (FAC) or a Client Matter Code (CMC). 5012 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Set Up Voice Messaging Voice Messages Waiting Indicators User Options Web Pages Divert Calls to Voice Mail 501200 2 SoftKey:Exit 3 Key:Info 4 5 The Messages button provides you access to any messages available to you via your phone. Most phone systems provide you access to voice messages only, but your company might provide access to additional types of messages also. If you only have voice messaging available, pressing this button typically directs you to your company's voice messaging system automatically. The first time you access this system, you might need to configure it by following the voice prompts. Contact your help desk if you need assistance. 501201 2 SoftKey:Exit 3 Key:Info 4 5 Your phone could indicate new voice messages with the following cues: * The ring and message waiting indicator light remains lit. * A flashing envelope icon displays next to the appropriate line appearance on the touchscreen. * A text message on the LCD screen displays. Tip: Your system administrator determines which of these methods your phone uses. However, you might be able to change this setting using the User Options web pages. 501202 2 SoftKey:Exit 3 Key:Info 4 5 To set up voice messaging, press the Message button on your phone and follow the voice prompts. Your system administrator should provide you with a default password. 501203 2 SoftKey:Exit 3 Key:Info 4 5 Your phone could indicate new voice messages with the following cues: * The ring and message waiting indicator light remains lit. * A flashing envelope icon displays next to the appropriate line appearance on the screen. * A text message on the LCD screen displays. Tip: Your system administrator determines which of these methods your phone uses. However, you might be able to change this setting using the User Options web pages. 212123 2 SoftKey:Exit 3 Key:Info 4 * Dial a number and press Select or Answer/Send button. * While another call is on hold, choose Options > New Call. * When dialing a previously called number, choose the number displayed in the Auto Dial list. * If you receive a tone after dialing, you must enter a Forced Authorization Code (FAC) or a Client Matter Code (CMC). 402112 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Buttons and Softkeys Headset or Speaker Mode Network Profiles 212121 2 SoftKey:Exit 3 Key:Info 4 5 Your phone uses your company?s wireless network so you can: *Place and receive calls *Use features such as transfer, conference *Access voice messages *Search for coworkers' phone numbers *Access other web-based services. 212110 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Buttons Softkeys 212113 2 SoftKey:Exit 3 Key:Info 4 5 To use headset mode to make and receive calls: * Plug the headset into the headset jack on the right side of the phone. To use speaker mode to make and receive calls: * Press the Speaker button on the right side of the phone. 212111 2 SoftKey:Exit 3 Key:Info 4 5 Use buttons to access phone features, dial numbers, or enter information: * Arrows: Access main menus and scroll through menu options. * Softkeys: Access a feature or the Options list. * Keypad: Dial phone numbers, select menu items, or enter text * Volume: Adjust audio and ringer volume. * Mute: Mute the microphone. * Speaker: Toggle speaker mode on and off. * Asterisk key: Toggle from ringing to vibrate mode. * Pound key: Lock or unlock keypad * Key 1: Access voice messaging system (if configured) 212112 2 SoftKey:Exit 3 Key:Info 4 5 Softkeys (at bottom of screen) access calling features and the Options list. Softkeys change when the idle phone has an active call. 212124 2 SoftKey:Exit 3 Key:Info 4 * Press the Answer/Send button and use handset or headset (if connected). * Press the Select button or use any key, if that mode is active. Choose Options > Links for additional ways to answer calls. 212125 2 SoftKey:Exit 3 Key:Info 4 * Press the End button or EndCall softkey. * Choose Options > End Call. 630321 2 SoftKey:Exit 3 Key:Info 4 To put an active call on hold, press Hold. Only one call can be active at a time; other calls are put on hold. 631021 2 SoftKey:Exit 3 Key:Info 4 To re-connect with a call on hold: 1. Scroll to and select the call 2. Press Resume. 900021 2 SoftKey:Exit 3 Key:Info 4 Plug the headset into the headset port on the right side of the phone. You can use all the call features when you are in headset mode. 2121001 2 SoftKey:Exit 3 Key:Info 4 5 To access Help: 1. From the main screen, press the Select button. 2. Scroll to a topic and press the Select button, or press the topic number on the phone keypad. 212101 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Help Access Help Display Help Main Menu Help with Calling Features Help Performing Tasks 2121002 2 SoftKey:Exit 3 Key:Info 4 5 This help system is for use with Cisco Unified CallManager release 5.1 and later. Copyright 2000-2006, Cisco Systems, Inc. All rights reserved. 2121003 2 SoftKey:Exit 3 Key:Info 4 5 To display Help Main Menu: * From the main screen, press the Select button and wait a few seconds for the Help menu to display. * Choose Options > Main from any current Help topic or menu. 63050121 2 SoftKey:Exit 3 Key:Info 4 To forward your calls to another phone number: 1. To set up call forwarding on your primary line, choose Options > CFwdAll. 2. Enter the exact number you want your calls forwarded to. For example, dial an access code such as "9" or the area code. 630521 2 SoftKey:Exit 3 Key:Info 4 To redirect incoming calls from your phone to another number: 1. Choose Options > CFwdAll. 2. Dial the exact phone number to receive all calls on your primary line. 3. To cancel Call Forward All, choose Options > CFwdAll again. 63050221 2 SoftKey:Exit 3 Key:Info 4 To cancel call forward on your primary line, choose Options > CFwdAll. Calls are now received at your phone. For all other lines, use the User Options web pages. 630421 2 SoftKey:Exit 3 Key:Info 4 To transfer a call without talking to the transfer recipient(target): 1. From an active call, choose Options > Trnsfer. 2. Dial the target number. 3. Press Options > Trnsfer again to complete the transfer or EndCall to cancel. Note: If your phone supports on-hook transfer, you can disconnect to complete the transfer. 632821 2 SoftKey:Exit 3 Key:Info 4 To transfer one active call to another active call: 1. Scroll to highlight a call and choose Options > Select. A checkmark displays next to it. 2. Scroll to hightlight another call on the same line and choose Options > Select. Note: You must choose only two calls or the transfer will fail. 3. Choose Options > DirTrfr. The selected calls connect and drop you from the call. 631422 2 SoftKey:Exit 3 Key:Info 4 To park a call using Directed Call Park: 1. During an active call, choose Options > Transfer. 2. Press the Directed Call Park button with a park-unoccupied icon to speed dial the directed call park number. A button with a park-occupied icon indicates that the directed call park number is unavailable. If your phone has no buttons, select the speed-dial number assigned to a directed call park number, or dial the number. 3. Press Transfer again to finish storing the call. Note: You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone, but you will not see the status of the directed call park number. 640421 2 SoftKey:Exit 3 Key:Info 4 To log out of a hunt group, choose Options > HLog. When logged out you still receive non-hunt group calls. To log in to receive hunt group calls, choose Options > Hlog. 40002131 2 SoftKey:Exit 3 Key:Info 4 This feature is unavailable for the 7921G phone. 4021 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Your Cisco Unified IP Phone How Do I...? Calling Features Help 631321 2 SoftKey:Exit 3 Key:Info 4 To add calls in a conference: 1. During an active call, choose Options > Confrn. The first caller is placed on hold. 2. Dial the number of the other party you want to add. 3. After the second caller connects, choose Options > Confrn again to connect all three parties. 4. Repeat steps to add more callers to the conference. 631521 2 SoftKey:Exit 3 Key:Info 4 To join two or more calls into a conference: 1. Select the Phone icon (Line View) to be sure that you have two or more calls on a single line. 2. Scroll to a call that you want to add to the conference. 3. Press Options > Select and a checkmark appears. 4. Repeat this process for each call that you want to add. 5. From the selected call, press Options > Join to create the conference. 632121 2 SoftKey:Exit 3 Key:Info 4 To join an active call on shared line: 1. Select the Phone icon (Line View) and select an active call on a shared line. 2. Choose Options > Barge. The phone alerts members that the barge occurred. 3. When you hang up, the remaining parties might receive a disconnect tone, and the original call continues. Note: If the target phone disconnects, you will be disconnected also. 633221 2 SoftKey:Exit 3 Key:Info 4 To join an active call on a shared line and create a conference: 1.. Select the Phone icon (Line View) to select an active call on a shared line. 2. Choose Options > cBarge. The phones display "Conference" to alert members that the barge occurred. 3. To add other participants, use the conference feature. 4. To leave the conference, hang up. When you hang up, the remaining parties might receive a disconnect tone, and the original call continues. 633121 2 SoftKey:Exit 3 Key:Info 4 To divert an active or held call to your voice messaging system, choose Options > iDivert. iDivert is not supported when call forwarding is active. 632021 2 SoftKey:Exit 3 Key:Info 4 To be notified when a busy extension is available: 1. While receiving a busy or ringing tone, choose Options > CallBack. 2. When the line is free, your phone alerts you. 3. Press Dial to call the extension again. * To verify the status of the call back notification, choose Options > CallBack. * To cancel callback notification, press Cancel from the call back screen. 633021 2 SoftKey:Exit 3 Key:Info 4 To view a list of conference participants: 1. Select the Phone icon (Line view). 2. Select an active conference. 3. Choose Options > ConfList. 4. To refresh the list of participants, press Update before the conference ends. 633022 2 SoftKey:Exit 3 Key:Info 4 To remove members of your conference: 1. Choose Options > Conflist to see the list of participants. 2. Scroll to the participant you want to remove. 3. Choose Options > Remove. If only two members remain, it becomes a regular call. 4. To remove the last conference member, choose Options > RmLstC without the conferee list. 631621 2 SoftKey:Exit 3 Key:Info 4 Meet-Me conferences allow participants to dial a number to join the conference call: 1.Obtain a Meet-Me phone number from your administrator. 2. Distribute the number to participants. 3. To start the conference, choose Options > MeetMe. 4. Dial a Meet-Me conference number. 5. Press the Answer/Send button. Participants can now join the conference. 64040221 2 SoftKey:Exit 3 Key:Info 4 To announce the caller or to ensure the transfer is successful: 1. During a call, press Options > Trnsfer. 2. Dial the number to which you want to transfer the call. 3. When the party answers, announce the call. 4. Press Options > Trnsfer again. 631921 2 SoftKey:Exit 3 Key:Info 4 To remove conference participants: * If you started the conference, drop the last participant by choosing Options > RmLstC. *Other conference participants can use the Remove option in the Conference List. Choose Options > Links in the online help for more information. 900221 2 SoftKey:Exit 3 Key:Info 4 Press the Speaker button on the right side of the phone. To turn off speaker mode, press the Speaker button again. You can use all the call features when you are using the speaker mode. 205321 2 SoftKey:Exit 3 Key:Info 4 To view or dial calls from the call logs: 1. Select the Book icon (Directories). 2. Scroll to Missed Calls, Received Calls, or Placed Calls and press Select. 3. Scroll to the phone number. To add or remove digits before placing the call, choose Options > EditDial. 4. Press Dial or the Answer/Send button. 205621 2 SoftKey:Exit 3 Key:Info 4 To erase all records from all call logs: 1. Select the Book icon (Directories). 2. Press Clear and all call records are erased. To erase all records in a single call log: 1. Select the Book icon (Directories). 2. Select Missed Calls,or Placed Calls, or Received Calls. 3. Choose Options > Clear. Note: Clear removes all records in a log and Delete removes one record. 6666621 2 SoftKey:Exit 3 Key:Info 4 To delete a single call record in a log: 1. Select the Book icon (Directories). 2. Scroll to Missed Calls, Placed Calls, or Received Calls and press Select. 3. Scroll to a call record. 4. Choose Options > Delete. Note: This is different from Clear, which deletes all records from the call log. 201221 2 SoftKey:Exit 3 Key:Info 4 Access your corporate directory to dial a number: 1. Select the Book icon (Directories). 2. Choose Directory Services. 3. Use your keypad to enter a name. 4. Choose Options > Submit. 5. Scroll to a listing. To add or remove digits before placing the call, choose Options > EditDial. 6. Press Dial or the Answer/Send button. 101721 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Phone Settings Ring Tone Ring Volume Alert Pattern Keypad Auto Lock Display Brightness Display Timeout Any Key Answer Speaker Volume Handset Volume Headset Volume Docking Speaker Volume Docking Ring Volume Ring Output Keypad Tone LED Coverage Indicator 101733 2 SoftKey:Exit 3 Key:Info 4 5 To prevent accidental key presses, the keypad can automatically lock after ending a call: 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Keypad Settings. 4. Select Keypad Auto Lock. 5. Choose a time interval to wait before locking the keypad or Disable and press Select. 6. Press Save to keep the settings, or press Cancel to exit. 7.To unlock the keypad, press any key. Press Yes within 5 seconds, or the keypad will remains locked. Note: When your phone rings, the keypad lock is temporarily disabled. 101732 2 SoftKey:Exit 3 Key:Info 4 5 To change the ring volume while the phone is docked in the charger: 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Sound Settings. 4. Select Volumes. 5. Select Docking Ring. 6. Press up or down on the navigation button to adjust the volume. 7. Press Save to keep the setting, or press Cancel. 101731 2 SoftKey:Exit 3 Key:Info 4 5 To change the speaker volume while the phone is docked in the charger: 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Sound Settings. 4. Select Volumes. 5. Select Docking Speaker. 6. Press up or down on the navigation button to adjust the volume. 7. Press Save to keep the settings, or press Cancel to exit. 101730 2 SoftKey:Exit 3 Key:Info 4 5 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Sound Settings. 4. Select Headset Volume. 5. Press up or down on the navigation button to adjust the volume. 6. Press Save to keep the setting, or press Cancel. Note: You can also use the Volume button to adjust the volume during a call. 101722 2 SoftKey:Exit 3 Key:Info 4 5 Use Phone Settings to change the sound, display, keypad, and volume settings. 101724 2 SoftKey:Exit 3 Key:Info 4 5 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Display Settings. 4. Select Display Brightness. 5. Press up or down on the navigation button to adjust the display brightness. 6. Press Save to keep the setting, or press Cancel. 101725 2 SoftKey:Exit 3 Key:Info 4 5 To control how long the phone screen stays lit before going into sleep mode: 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Display Settings. 4. Select Display Timeout. 5. Scroll to a time interval and press Select. 6. Press Save to keep the settings, or press Cancel. 101726 2 SoftKey:Exit 3 Key:Info 4 5 To answer an incoming call by pressing any key on the phone: 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Keypad Setting. 4. Select Any Key Answer. 5. Scroll to Enable or Disable and press Select. 6. Press Save to keep the setting, or press Cancel. 101727 2 SoftKey:Exit 3 Key:Info 4 5 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Sound Settings. 4. Select Volumes. 5. Select Ring. 6. Press up or down on the navigation button to adjust the ring volume. 7. Press Save to keep the setting, or press Cancel. Note: You can also use the Volume button to adjust ring volume. 101728 2 SoftKey:Exit 3 Key:Info 4 5 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Sound Settings. 4. Select Volumes. 5. Select Speaker. 6. Press up or down on the navigation button to adjust the speaker volume. 7. Press Save to keep the setting, or press Cancel. Note: During a call, use the Volume button to adjust the speaker volume. 101729 2 SoftKey:Exit 3 Key:Info 4 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Sound Settings. 4. Select Volumes. 5. Select Handset Volume. 6. Press up or down on the navigation button to adjust the handset volume. 7. Press Save to keep the setting, or press Cancel. Note: You can also use the Volume button to adjust the volume during a call. 631421 2 SoftKey:Exit 3 Key:Info 4 To store and retrieve a call: 1. During an active call, choose Options > Park. 2. To retrieve a parked call, go to any phone in the system. 3. Dial the call park number to connect to the call. Note: Unretrieved parked calls return to the phone that parked the call. 631721 2 SoftKey:Exit 3 Key:Info 4 To answer a call ringing in your PickUp group. (The phone picks up the longest alerting call in the group): 1. Choose Options > PickUp. To pick up the call on another line, select the Phone icon (Line View). Scroll to another line, then choose Options > PickUp. 2. If the call rings on your phone, press the Answer/Send button to connect. If you have auto-pickup enabled, the call is connected automatically. Note: Your administrator configures pickup groups, audio and/or visual alerts, and enables auto-pickup. 631821 2 SoftKey:Exit 3 Key:Info 4 To answer a call ringing in another PickUp group: 1. Choose Options > GPickUp. 2. Enter the group pickup code. 3. If the call rings on your phone, press the Answer/Send button to connect. If you have auto-pickup enabled, the call is connected automatically. Note: Your administrator configures pickup groups,audio and/or visual alerts, and assigns pickup group numbers. 633421 2 SoftKey:Exit 3 Key:Info 4 To answer a call ringing in your associated pickup groups: 1. Choose Options > OPickUp. 2. If the call rings on your phone, press the Answer/Send button to connect. If auto-pickup is enabled, the call is connected automatically. The longest alerting call in the associated groups is connected. Note: Your administrator configures pickup groups and audio and/or visual alerts. 400321 2 SoftKey:Exit 3 Key:Info 4 To receive another call while on an active call: 1. A new call rings, and the screen displays the call information. 2. To answer, scroll to the new call. 3. Press the Answer/Send button. The previous active call is put on hold. 630121 2 SoftKey:Exit 3 Key:Info 4 To call the most recently dialed phone number: * Using the primary line, choose Options > Redial. * Using another line: 1. Select the Phone icon (Line View) 2. Scroll to the line you want to use 3. Choose Options > Redial. Note: Redial uses the last number you called on any line. 212114 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 212115 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Network Profiles 212119 2 SoftKey:Exit 3 Key:Info 4 5 Network Profiles contain the wireless network settings for your phone. These profiles are locked. To make changes to network profiles, you must contact your phone administrator. 101723 2 SoftKey:Exit 3 Key:Info 4 5 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Sound Settings. 4. Select Ring Tone. 5. Select Current Settings. 5. Select a line. 6. Select a ring tone and press Select. To hear the ring tone, press Play. 8. Choose Options > Save to keep the settings or Options > Cancel. 632221 2 SoftKey:Exit 3 Key:Info 4 To submit information about problem phone calls to your administrator, choose Options > QRT. 101734 2 SoftKey:Exit 3 Key:Info 4 5 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Sound Settings. 4. Select Alert Pattern. 5. Select Current Settings. 5. Select a line. 6. Scroll to an alerting option for a new call and press Select. 7. Press Save to keep the settings, or Cancel. 101735 2 SoftKey:Exit 3 Key:Info 4 5 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Keypad Settings. 4. Select Keypad Tone. 5. Scroll to tone option and press Select. 6. Press Save to keep the settings, or press Cancel. 101736 2 SoftKey:Exit 3 Key:Info 4 5 When the phone is roaming, the LED can indicate that the phone is connected to the wireless network: 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Display Settings. 4. Select LED Coverage Indicator. 5. Choose to enable or disable the option. 6. Press Save to keep the settings, or press Cancel. 40002187 2 SoftKey:Exit 3 Key:Info 4 5 1. Select the Tools icon (Settings). 2. Select Phone Settings. 3. Select Sound Settings. 4. Select Ring Output. 5. Scroll to headset or speaker option and press Select. 6. Press Save to keep the setting or Cancel. 301221 2 SoftKey:Exit 3 Key:Info 4 If you do not have any services available, contact your phone administrator for more information. 20012 About User Preferences Network Configuration Device Configuration Model Information Call Status View Current Settings Restore Default Settings Customize Video Settings 2001200 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Settings enables you to customize many of your phone's characteristics and allows your network administrator to configure and manage your phone. To customize your phone's characteristics, choose Settings > User Preferences. 20013 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About User Preferences Choose Ring Tone Change Call Volume Disable Key Tones Adjust Monitor Brightness Enable TTY Camera Settings Background Images 2001300 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use User Preferences to change the ringer sounds and tones, disable the key tones, adjust the display, and enable TTY. 20014 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the brightness for the video display: 1. Press the Brightness button, or choose Settings > User Preferences > Monitor Brightness. 2. To increase brightness, press the right Navigation button or Up softkey. To decrease brightness, press the left Navigation button or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 2001201 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Video Settings Adjust Display Size Adjust Monitor Brightness Show Self View Image Modify Picture-in-Picture (PiP) Mute Video 2001202 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your phone has several specialized buttons for configuring the video display during video calls. These options enable you to choose the best video display settings for your needs. 20000 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Display to toggle between the two display sizes: * Full screen mode - extends the video to the entire display, eliminating the message prompt and softkeys at the bottom and the call information at the top of the display. * Windowed mode - limits the video to display within the call plane window, allowing the message prompts, softkeys and call information to display. 20001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Self View to toggle the self view image. This displays the image from the video camera on your phone. This option toggles between the self image and the remote caller's image on screen. If you want to display both simultaneously, use the Picture-in-Picture option. See Links for more info. Tip: Use this option to verify that your video camera is positioned correctly. If the self image does not appear correctly, adjust the camera at the top of the phone until the appropriate image appears. 20002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Picture-in-Picture (PiP) to enable picture-in-picture mode. The self view image displays in a small rectangle in the upper right quadrant of the display. Press the PiP button again to move the image around the display in a clockwise pattern. Each time you press the PiP button, it continues to move the image from the upper right > bottom right > bottom left > upper left > PiP picture disabled. Tip: By default, this option displays the self view image in a small rectangle in the upper right quadrant of the display. The remote caller's image displays in the large display. However, you can switch these using the Self View button. 20035 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can assign a unique ring tone to play when you have an incoming call. Note that all lines use the same ring tone. To change the ring for a particular line: 1. Choose Settings > User Preferences > Ring Tone. 2. Use the Navigation button to scroll through the available ring tones. 3. To listen to the rings, scroll through the list, highlight a ring, and press Play. 4. To choose a ring, highlight it and press Select. 5. Press Save to use this ring tone or Cancel to revert to the previously saved ring. 20003 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Video Mute to prevent the other parties on a call from seeing you. You can still view the other video participants, but to be seen you must press the Video Mute button again. 20015 20016 2 SoftKey:Exit 3 Key:Info 4 To increase the value, press the right Navigation button or Up softkey. To decrease the value, press the left Navigation button or the Down softkey. Tip: Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 20006 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 By default, a beep (DTMF tone) plays when you press the numbers on the keypad. To disable these tones: 1.Choose Settings > User Preferences > Key Tones. 2. Use the Navigation button to toggle between On and Off. 3. To disable key tones, scroll to Off and press Select. 4. To enable key tones, scroll to On and press Select. 5. Press Save to retain this setting or Cancel to revert to the previously saved setting. 20008 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can enable TTY so that your phone can be used with TTY devices for the hearing impaired. To enable TTY: 1.Choose Settings > User Preferences > TTY. 2. Use the Navigation button to toggle between On and Off. 3. To enable TTY, scroll to On and press Select. 4. To disable TTY, scroll to Off and press Select. 5. Press Save to retain this setting or Cancel to revert to the previously saved setting. 20011 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To quickly display all currently configured phone settings, choose Settings > View Settings. Tips: * You cannot edit these values from this menu option. To change these settings, you must choose the appropriate options from the Settings menu. * This option does not reflect the default settings for your phone. To view the default settings, see the Restore Default Settings topic. 20010 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Restore Default Settings option enables you to: * View default settings for your phone * Reset all phone settings back to these default values To view the default settings values, choose Settings > Restore Default Settings. The default values display. To restore all settings back to these default values, choose Settings > Restore Default Settings and press Restore. 20027 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Device Configuration Cisco CallManager Configuration HTTP Configuration Media Configuration Ethernet Configuration Security Configuration QoS Configuration 20028 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 CallManager 1 - 5 show a prioritized list of the Cisco CallManager servers that are available for processing calls from this phone. This menu also shows the IP address of an SRST router that is capable of providing limited Cisco CallManager functionality, if such a router is available. For an available Cisco CallManager, an option will show the IP address or name of the Cisco CallManager server and one of the following states: * (Blank) - No current connection to this Cisco CallManager server. * Active - The Cisco CallManager server from which the phone is currently receiving call-processing services. * Standby - The Cisco CallManager server to which the phone switches if the current server becomes unavailable. * Trying - The Cisco CallManager server to which the phone is supposed to receive its call-processing services is not accessable. An option may also display one of more of the following designations or options: * SRST designation -- Indicates a Survivable Remote Site Telephony router capable of providing Cisco CallManager functionality with a limited feature set. This router assumes control of call processing if all other Cisco CallManager servers become unreachable. The SRST Cisco CallManager always appears last in the list of servers, even if it is active. 20031 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The HTTP Configuration option displays the following information: * Directories URL - shows the URL of the server from which the phone obtains directory information. * Services URL - shows the URL of the server from which the phone obtains Cisco IP Phone services. * Messages URL - shows the URL of the server from which the phone obtains message services. * Information URL - shows the URL of the help text that appears on the phone. Tip: To change any of these URLs, use Cisco CallManager. 2002700 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Device Configuration menu contains sub-menus that provide options for viewing Cisco CallManager and HTTP settings. Tip: You cannot modify any of these settings from the phone itself. You must use Cisco CallManager to modify these settings. 20017 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Network Configuration DHCP Settings MAC Address Host Name Static IP Settings TFTP Settings VLAN Settings Port Configuration Settings Telnet Settings 2001700 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Network Configuration menu provides options for viewing and configuring a variety of network settings. To change settings: 1. Choose Settings > Network Configuration. 2. Press **# to unlock network configuration settings. 3. Choose the option that you want to change. One of these softkeys will be available for each option that you can change: Edit, Yes, or No. See the online help entry for a specific option for more information. 4. Press **# to lock the settings again. Tip: The padlock icon in the upper right corner of the Network Configuration menu indicates the current state. 2002100 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About TFTP Servers TFTP Server 1 TFTP Server 2 Alternate TFTP 2002101 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 TFTP Server 1 indicates the IP address of the primary TFTP server used by the phone. If you do not use DHCP to direct the phone to a TFTP server, you must manually assign a TFTP server. TFTP Server 2 indicates the IP address of an optional backup TFTP server that the phone uses if the primary TFTP server is unavailable. Alternate TFTP indicates whether the phone is using an alternate TFTP server. If you are using DHCP but you want to override the TFTP address that the phone received through DHCP, enable an alternate TFTP server. If this is set to Yes, you must enter a value for TFTP Server 1. 20021 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To assign a primary TFTP server: 1. Press **# to unlock the network configuration settings. 2 Set the Alternate TFTP option to Yes if it is not already. 3. Choose the TFTP Server 1 option and press Edit. 4. Use the keypad buttons to enter a new TFTP server address. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. Press Validate to accept the changes, or press Cancel to revert back to its original value. 6. Press Save to store all the network configuration changes. Note: After saving the changes, the phone will restart to incorporate the updates. Tip: * Use the * key as a . (period) to tab to the next field. 20022 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The TFTP Server 1 option must contain a value before you assign an alternate TFTP server with the TFTP Server 2 option. To assign a backup TFTP server: 1. Press **# to unlock the network configuration settings. 2 Set the Alternate TFTP option to Yes if it is not already. 3. Choose the TFTP Server 2 option and press Edit. 4. Use the keypad buttons to enter a new TFTP server address. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. Press Validate to accept the changes, or press Cancel to revert back to its original value. 6. Press Save to store all the network configuration changes. Note: After saving the changes, the phone will restart to incorporate the updates. Tip: * Use the * key as a . (period) to tab to the next field. 20026 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To enable an alternate TFTP server: 1. Press **# to unlock the network configuration settings. 2. Choose the Alternate TFTP Server option. If the phone is not using an alternate TFTP server, this option appears as "Alternate TFTP NO." 3. Press Yes. 4. Choose the TFTP Server 1 option and press Edit. 5. Press Validate to accept the changes, or press Cancel to revert back to its original value. 6. Press Save to store all the network configuration changes. Note: After saving the changes, the phone will restart to incorporate the updates. Tip: * Use the * key as a . (period) to tab to the next field. 2001701 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DHCP Server DHCP Enabled Settings 2001702 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DHCP Settings Domain Name IP Address IP Subnet Mask Default Router DNS Server 1-5 20019 Choose Links for more info 2 SoftKey:Exit 3 Key:Info 4 5 IP Address indicates the Internet Protocol (IP) address of the phone. If you statically assign an IP address with this option rather than using DHCP, you must also assign an IP subnet mask, gateway, and DNS servers.. To assign an IP address: 1. Press **# to unlock the network configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the IP Address option and press Edit. 4. Use the keypad buttons to enter a new IP address. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. Press Validate to accept the changes, or press Cancel to revert back to its original value. 6. Press Save to store all the network configuration changes. Note: After saving the changes, the phone will restart to incorporate the updates. Tip: * Use the * key as a . (period) to tab to the next field. 20018 2 SoftKey:Exit 3 Key:Info 4 5 Domain Name indicates the name of the Domain Name System (DNS) in which the phone resides. To change the domain name: 1. Press **# to unlock the network configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the Domain Name option and press Edit. 4. Use the keypad buttons to enter a new domain name. Use . (period) softkey to enter periods and use << to correct mistakes. 5. Press Validate to accept the changes, or press Cancel to revert back to its original value. 6. Press Save to store all the network configuration changes. Note: After saving the changes, the phone will restart to incorporate the updates. 20020 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Subnet Mask indicates the subnet mask used by the phone. To change the subnet mask: 1. Press **# to unlock the network configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the IP Subnet Mask option and press Edit. 4. Use the keypad buttons to enter a new IP subnet mask. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. Press Validate to accept the changes, or press Cancel to revert back to its original value. 6. Press Save to store all the network configuration changes. Note: After saving the changes, the phone will restart to incorporate the updates. Tip: * Use the * key as a . (period) to tab to the next field. 20023 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Default Router indicates the default gateway used by the phone. The default gateway provides connectivity to the IP network beyond the subnet to which the phone belongs. If you manually specify an IP address using the IP Address option, you must indicate the default router that the phone will use. To change the default router: 1. Press **# to unlock the network configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the Default Router option and press Edit. 4. Use the keypad buttons to enter a new IP address of the router. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. Press Validate to accept the changes, or press Cancel to revert back to its original value. 6. Press Save to store all the network configuration changes. Note: After saving the changes, the phone will restart to incorporate the updates. Tip: * Use the * key as a . (period) to tab to the next field. 20025 20024 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If your network uses domain names instead of IP addresses to identify IP devices, DNS Server 1 shows the IP address of the primary Domain Name System (DNS) server. DNS Server 2 - 5 show backup DNS servers, if applicable. 1. Press **# to unlock the network configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the DNS Server 1 option and press Edit. 4. Use the keypad buttons to enter a new IP address of the server. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. (Optional) Use the DNS Server 2 - 5 options to add backup DNS servers. 6. Press Validate to accept the changes, or press Cancel to revert back to its original value. 7. Press Save to store all the network configuration changes. Note: After saving the changes, the phone will restart to incorporate the updates. Tip: * Use the * key as a . (period) to tab to the next field. 2000400 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Telnet Server Telnet Password 20004 2 SoftKey:Exit 3 Key:Info 4 5 If you enable Telnet access to the phone, you must assign a Telnet password also. To assign a Telnet password: 1. Press **# to unlock the network configuration settings. 2. Choose Telnet Password option and press Edit. 3. Enter the password in the field, using << to correct mistakes. 4. Press Save to accept the changes, or press Cancel to revert back to its original value. Tip: Passwords can contain up to 8 characters and can include upper and lowercase letters and special characters. 20036 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Telnet Server option indicates whether you can access the phone using Telnet. To enable or disable Telnet access: 1. Press **# to unlock the network configuration settings. 2. Choose the TFTP Server option. If Telnet access is disabled, this option appears as "Telnet Server No." If Telnet access is enabled, this option appears as "Telnet Server Yes." 3. Press Yes to enable Telnet access, or press No to disable. Tip: This setting defaults to "No" when the phone restarts. 20056 Choose links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Model Information option displays the Model Information screen, which shows information about this Cisco IP Phone. To view model information, choose Settings > Model Information, and the following information displays: * Model Number - displays the model name of the phone, such as Cisco IP Phone 7985 * MAC Address - shows the unique Media Access Control (MAC) address of the phone * App Load ID - shows the software version running on the phone * Boot Load ID - show the boot loader firmware version running on the phone. * Serial Number - shows the unique serial number of the phone 20009 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Call Status option displays information about the active call. To view model information, choose Settings > Call Status (or press ? ? while in a call), and the following information displays: * System Name * Call rate: * Video protocol: * Audio protocol: * Video format: * Video rate: * Audio rate: * Packet loss: 2000000 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Video Features Buttons & Softkeys Handset, Headset, Speaker 2000001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your Cisco IP Phone 7985G is a full-feature video telephone that provides voice and video communication over the same data network that your computer uses. You can make and receive video and audio calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, and search for coworkers' phone numbers. 2000002 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Buttons Softkeys 2000003 Choose Links for more info 2 SoftKey:Exit 3 Key:Info 4 5 Buttons provide access to phone features and allow you to input information: * Line button: Access other phone lines (up to two) and up to four speed dial numbers * Display button: Toggle between full-screen and window mode * Brightness button: Adjust the monitor brightness * Self View button: Display self view image * PiP button: Display picture-in-picture * ? button: Access online help * Feature buttons: Access messages, directoris, services, and settings. * Softkey buttons: Select a softkey by pressing the button beneath it * Navigation button: Scroll through menu options using the up/down and left/right buttons * Checkmark button: Use to select menu options * X button: Use to cancel selected options * Keypad: Enter numbers, names, or choose menu options * Volume: Adjust call and ringer volume * Mute: Mutes the call * Video Mute: Disable sending video * Headset, Speaker: Toggle these audio modes on and off Tip: Press ? and the button for more detailed information about it. 2000004 2 SoftKey:Exit 3 Key:Info 4 5 The Cisco IP Phone 7985 provides the following video features: Video standards: * H.261 * H.263 * H.263+ * H.264 Video features: * Picture in Picture (PIP) * Video downspeeding * Intelligent Packet Loss Recovery (IPLR) * Video privacy(mute) Live video resolutions Native NTSC: * 4SIF (704 x 480 pixels), Recieve only * SIF (352 x 240 pixels) Native PAL: * 4CIF (352 x 288 pixels) * QCIF (176 x 144 pixels) * SQCIF (128 x 96 pixels), Recieve only Recieve native PC resolutions: * XGA (1024 x 768 pixels) * SVGA (800 x 600 pixels) * VGA (640 x 480 pixels) Frame rates: * 30 frames per second @ 168 kbps and above 20007 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press the Line button to access other lines on the phone or to dial speed dial numbers. Your phone supports a maximum of two lines (up to 100 calls per line) and four speed dial numbers. Speed dial numbers are frequently-dialed numbers that you do not want to have to manually dial each time you want to call the number. You can configure up to four speed dial numbers using the User Options web pages. Use the Navigation buttons to scroll through available the available lines or speed dial numbers. Press Select to activate a line or to dial a speed-dial number. Tips: * The active line is indicated at the top of the video display. * Your system administrator controls how many lines you have and which ones can be configured as speed dial numbers. * Press the number associated with the line or speed dial number to select it quickly. 20037 2 SoftKey:Exit 3 Key:Info 4 Use the Checkmark button to choose and display a menu option. Tip: Use the Navigation button to scroll through the list of options before selecting one to display. 20038 2 SoftKey:Exit 3 Key:Info 4 Use the X button to move back to the previous screen. 20040 2 SoftKey:Exit 3 Key:Info 4 Use Services to access the web-based services to which you have subscribed. These services are customized features provided to you by your company. If you do not have any services available, your phone might not support them or you may need to configure them using the User Options web pages. Your company and phone model determines which options you have available on the User Options web pages. To access the User Options web pages, use a web browser from a personal computer. Refer to your user guide or contact your help desk for additional assistance. 20039 2 SoftKey:Exit 3 Key:Info 4 Use Erase to reset the network settings and user preferences to their default values. To view the default settings, refer to Settings > Restore Default Settings. After choosing Erase, you will be prompted to confirm your selection, and the phone will restart. 20041 2 SoftKey:Exit 3 Key:Info 4 5 Media Configuration displays two settings, which you can change using Cisco CallManager Administration only: * Headset Enabled--shows whether the Headset button is enabled. If the setting displays "Yes", the headset is enabled. If it displays "No", the headset is disabled. * Speaker Enabled-- shows whether the speakerphone button is enabled. If the setting displays "Yes", the speakerphone is enabled. If it displays "No", the speakerphone is disabled. 20042 2 SoftKey:Exit 3 Key:Info 4 5 Ethernet Configuration displays the following setting, which you can change using Cisco CallManager Administration only: * Span PC Port--indicates whether the phone will forward packets transmitted and received on the Phone Port to the PC Port. Select Enabled if an application is being run on the PC Port that requires monitoring of the IP Phone's traffic such as monitoring and recording applications (common in call center environments) or network packet capture tools used for diagnostic purposes. To use the Span to PC Port feature, you must also enable PC Voice VLAN access. 20043 2 SoftKey:Exit 3 Key:Info 4 5 Security Configuration displays two settings, which you can change using Cisco CallManager Administration only: * PC Port Disabled--shows whether the PC port on the phone is enabled (No) or disabled (Yes). * Voice VLAN Enabled--indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Setting this option to No (disabled) prevents the attached PC from sending and receiving data on the Voice VLAN. This setting also prevents the PC from receiving data sent and received by the phone. Set this setting to Yes (enabled) if an application that requires monitoring of the phone's traffic is running on the PC. These applications include monitoring and recording applications and network monitoring software. 20044 2 SoftKey:Exit 3 Key:Info 4 5 QoS Configuration displays three settings, which you can change using Cisco CallManager Administration only: * DSCP for Call Control--DSCP IP classification for call control signaling. * DSCP for Configuration--DSCP IP classification for any phone configuration transfer. * DSCP for Services--DSCP IP classification for phone-based services. 20075 2 SoftKey:Exit 3 Key:Info 4 5 20045 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Brightness Hue Saturation 20046 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the camera brightness: 1. Press the Brightness button, or choose Settings > User Preferences > Camera Settings > Brightness. 2. To increase brightness, press the right Navigation button or Up softkey. To decrease brightness, press the left Navigation button or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. Tip: Turn on the selfview to see your adjustments. 20047 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the camera hue: 1. Press the Hue button, or choose Settings > User Preferences > Camera Settings > Hue. 2. To increase hue, press the right Navigation button or Up softkey. To decrease hue, press the left Navigation button or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. Tip: Turn on the selfview to see your adjustments. 20048 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the camera sautration: 1. Press the Saturation button, or choose Settings > User Preferences > Camera Settings > Saturation. 2. To increase saturation, press the right Navigation button or Up softkey. To decrease saturation, press the left Navigation button or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. Tip: Turn on the selfview to see your adjustments. 900200 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Make Calls with Speakerphone Adjust Speakerphone Volume Add External Speakers Add a Microphone 900201 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Speaker button allows you to make hands-free speakerphone calls. 1104 2068 3022 2 SoftKey:Exit 3 Key:Info 4 Press 0 on the keypad to: * Dial or look up a phone number containing a 0. * Enter special alphanumeric characters (. - _ = , <space>). 1105 2069 3023 2 SoftKey:Exit 3 Key:Info 4 Press 1 on the keypad to: * Dial or look up a phone number containing a 1. * Enter special alphanumeric characters (! | ' : ; ^). 1106 2070 3024 2 SoftKey:Exit 3 Key:Info 4 Press 2 on the keypad to: * Dial or look up a phone number containing a 2. * Enter alphanumeric characters (a b c A B C). 1107 2071 3025 2 SoftKey:Exit 3 Key:Info 4 Press 3 on the keypad to: * Dial or look up a phone number containing a 3. * Enter alphanumeric characters (d e f D E F). 1108 2072 3026 2 SoftKey:Exit 3 Key:Info 4 Press 4 on the keypad to: * Dial or look up a phone number containing a 4. * Enter alphanumeric characters (g h i G H I). 1109 2073 3027 2 SoftKey:Exit 3 Key:Info 4 Press 5 on the keypad to: * Dial or look up a phone number containing a 5. * Enter alphanumeric characters (j k l J K L). 1110 2074 3028 2 SoftKey:Exit 3 Key:Info 4 Press 6 on the keypad to: * Dial or look up a phone number containing a 6. * Enter alphanumeric characters (m n o M N O). 1111 2075 3029 2 SoftKey:Exit 3 Key:Info 4 Press 7 on the keypad to: * Dial or look up a phone number containing a 7. * Enter alphanumeric characters (p q r s P Q R S). 1112 2076 3030 2 SoftKey:Exit 3 Key:Info 4 Press 8 on the keypad to: * Dial or look up a phone number containing an 8. * Enter alphanumeric characters (t u v T U V). 1113 2077 3031 2 SoftKey:Exit 3 Key:Info 4 Press 9 on the keypad to: * Dial or look up a phone number containing a 9. * Enter alphanumeric characters (w x y z W X Y Z). 1114 2078 3032 2 SoftKey:Exit 3 Key:Info 4 Press # on the keypad to enter special alphanumeric characters (# + $ ¤ £ \). Not all special characters are available on all screens. 1115 2079 3033 2 SoftKey:Exit 3 Key:Info 4 Press * on the keypad to enter special alphanumeric characters (* . @ ~ & %). Not all special characters are available on all screens. 9002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use the Speaker button to enable speakerphone mode and: * Make calls * Answer calls * End calls * Toggle from handset mode to speakerphone mode during a call. If the speaker button is lit when you press Speaker, you disconnect the call. When you use speakerphone mode, you still have access to all the call features you have when using handset mode, such as Hold and Transfer. 900000 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Make Calls with Headset Adjust Headset Volume 900001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Headset button allows you to use a headset with your Cisco IP Phone. You must connect a compatible headset to your phone before using this button. Your phone supports four- or six-wire headset jacks. Refer to the user guide included with your phone for additional information. 9000 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use the Headset button to enable headset mode and: * Make calls. * Answer calls. * End calls. * Toggle from handset mode to headset mode during a call. If the headset button is lit when you press Headset, you will disconnect the call. Note: When you use headset mode, you still have access to all the call features you have when using handset mode, such as Hold and Transfer. 9001 2 SoftKey:Exit 3 Key:Info 4 Press Mute to prevent the other parties on a call from hearing you. You can still listen to the call, but to be heard you must press the Mute button again. 8012 8013 8014 8015 8016 8017 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 8018 8019 8020 8021 8022 8023 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 8024 8025 8026 8027 8028 8029 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 8030 8031 8032 8033 8034 8035 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 8036 8037 8038 8039 8040 8041 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 8042 8043 8044 8045 8046 8047 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 2080 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Auto-Dial allows you to quickly call previously dialed numbers. To use Auto-Dial: 1. Enter a partial phone number. The Auto-Dial pop-up list appears. 2. Locate a matching number in the list. 3. Choose the number to dial it. Tip: The Auto-Dial feature displays matching numbers from your Placed Calls log. 804801 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Configure from User Options Web Pages Speed Dial a Number Abbreviated Dial Programmable Buttons 8000 8001 8002 8003 8004 8005 8006 2 SoftKey:Exit 3 Key:Info 4 Press numbers on the keypad to enter a phone number. 8007 8008 8009 8010 8011 2 SoftKey:Exit 3 Key:Info 4 Press numbers on the keypad to enter a phone number. 8054 8055 8056 8057 8058 8059 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8060 8061 8062 8063 8064 8065 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8066 8067 8068 8069 8070 8071 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8072 8073 8074 8075 8076 8077 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8078 8079 8080 8081 8082 8083 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 804800 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To call one of your saved Speed Dial numbers, press its corresponding Line button. 804802 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Speed dial numbers are frequently-dialed numbers that you do not want to have to manually dial each time you want to call the number. You can configure up to 99 speed dial numbers using the User Options web pages. To access your speed dial numbers, you either assign the number to one of your programmable buttons or call the number using Abbreviated Dial (AbbrDial). Tips: * You can assign a speed dial number to any programmable button that your administrator defined as a speed dial button and choose a descriptive label for it. * Assign your most frequently-used numbers to speed dial buttons, and dial the rest using the AbbrDial softkey. 8084 8085 2 SoftKey:Exit 3 Key:Info 4 Press the Navigation button up or down to scroll through your active calls. Tip: An upward or downward arrow on the scroll bar indicates that there are more active calls available off the screen. 2130 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 9013 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 When the touchscreen is disabled, the display button flashes green. To enable the touchscreen again, press and hold the Display button for more than one second. The Display button stops flashing and the phone displays "Touch Screen Enabled." Tip: The touchscreen will only remain disabled for one minute, after which it will enable itself again automatically. 9014 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To disable the touchscreen, press and hold the Display button for more than one second. The display button flashes green while the touchscreen is disabled and the phone displays "Touch Screen Disabled." Tip: The touchscreen will only remain disabled for one minute, after which it will enable itself again automatically. 8048 8049 8050 8051 8052 8053 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8088 2 SoftKey:Exit 3 Key:Info 4 5 If you configure more speed dial numbers in the User Options web pages than you have speed dial buttons on your phone, you can dial those numbers using Abbreviated Dial. To use Abbreviated Dial: 1. While the phone is on hook, enter the speed dial access number. For example, if the speed dial you want to dial is assigned to 55 on the keypad, dial 55. 2. Press AbbrDial. Tip: * You can only use Abbreviated Dial when the phone is on hook. * Refer to your phone's user guide for details on accessing the User Options web pages. 8089 8090 8091 8092 8093 8094 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8095 8096 8097 8098 8099 8100 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8101 8102 8103 8104 8105 8106 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8107 8108 8109 8110 8111 8112 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8113 8114 8115 8116 8117 8118 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8119 8120 8121 8122 8123 8124 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8125 8126 8127 8128 8129 8130 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 8131 8132 8133 8134 8135 8136 Choose Link for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 8137 8138 8139 8140 8141 8142 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 8143 8144 8145 8146 8147 8148 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 8149 8150 8151 8152 8153 8154 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 8155 8156 8157 8158 8159 8160 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 801200 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Line Button Speed Dial Button Services Button Feature Button 801201 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The eight buttons to the right of the LCD screen are special buttons that can be programmed by your administrator to serve one of several different functions. * Line button: switch between lines, make a new call on a line, or answer a call ringing on a line. Also, indicates line status. * Speed Dial button: quickly dial a speed dial number that you configured on the User Options web pages. * Services button: quickly access one of the services you are subscribed to, without using the services menu. * Feature button: quickly access a feature, such as privacy. 808900 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Programmable Buttons Services 812500 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Privacy 812501 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can use Privacy if you have a shared line and do not want other parties on the shared line to use Barge or cBarge to join your calls, or to be able to see call information (except for the remote-in-use icon). When Privacy is enabled, the Private button displays steady orange, and the Private radio button is selected. Privacy affects all lines on the phone. To enable or disable Privacy, press Private. Tips: * Only your administrator can configure one of your programmable buttons to be a Private button for you. * Choose Links for more information about programmable buttons. 900002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Headset button allows you to use a headset with your Cisco IP Phone 7985G. You must connect a compatible headset to your phone before using this button. Your phone supports 2.5mm headset jacks. Refer to the user guide included with your phone for additional information. 400320 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Make Calls Answer Calls End Calls Put Calls on Hold 400325 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To make a call, do one of the following: * Pick up the handset and dial a number. * Press New Call to make a call while another call is on hold. * Enter a phone number and press Dial. * Enter a phone number and press a line button to specify which line to use. * Enter a phone number and press a line button (or choose a line) to specify which line to use. * Press the Navigation button Up or Down to view a list of numbers to which you have placed calls. (This feature is not available on all phones.) * Begin entering a number you have previously dialed, and choose the full number from the Auto-Dial popup list when it appears. (This feature is not available on all phones.) Tips: * If you have multiple lines, your primary line is used by default. * If you receive a tone after you dial, this is probably a prompt for a Forced Authorization Code (FAC) or a Client Matter Code (CMC) (choose Links for more information.) * Choose Links for additional ways to make calls. 400326 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Make Calls Use Speakerphone Use Headset Redial Last Number Speed Dial a Number Auto-Dial a Previously Dialed Number Dial from Call Logs or Directory Call Back a Busy Number Make a Priority Call Call Using Forced Authorization Codes Call Using Client Matter Codes 6301 2 SoftKey:Exit 3 Key:Info 4 5 Redial allows you to quickly call the most recently dialed phone number. * To redial using the primary line, press Redial. * To redial using another line, press a Line button, then press Redial. Tip: Redial uses the last number called on any line regardless which line you use to redial. 400330 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To answer calls: * Lift the handset. * Press Answer and use speakerphone mode or headset mode, if those modes are active. * Press an orange flashing Line button. (This feature is not available on all phones.) Choose Links for additional ways to answer calls. 400331 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Answer Calls Use Speakerphone Use Headset Answer Incoming Call Automatically Retrieve a Call Held on Another Phone Answer Call Ringing on Another Phone Send a Call to Voice Mail Answer a Priority Call 400332 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Auto Answer is a feature your system administrator can enable on your phone. It causes your phone to automatically answer incoming calls. You might use Auto Answer if you receive a high volume of incoming calls or handle calls on behalf of others. Your phone can be configured to Auto Answer in: * Speakerphone mode: incoming calls automatically connect to speakerphone mode. If your headset lamp is lit, they will connect to headset mode. * Headset mode: incoming calls are only auto-answered if you are in headset mode. 400335 2 SoftKey:Exit 3 Key:Info 4 To end a call, do one of the following: * Press EndCall. * Hang up the handset if it is off hook. * Press Speaker if speakerphone mode is active. * Press Headset if headset mode is active. 6302 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 New Call allows you to make a call: * Using the active audio mode: Press New Call and your phone automatically uses speakerphone mode, handset mode, or headset mode, depending on which mode is currently active. * While there is not an active call: Press New Call and dial a number. 6309 2 SoftKey:Exit 3 Key:Info 4 5 EndCall allows you to: * Hang up or disconnect the current, active call. Press EndCall to hang up the call. * Enable headset mode. Press Headset and then press EndCall. The Headset button remains lit and your phone will default to headset mode when you make or answer another call. 6303 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To put a call on hold: 1. Select the active call. 2. Press Hold. Tips: * Only one call can be active at any given time. Other calls are put on hold. *The Line button blinks when a call is on hold and there are no active calls on the line. (Available on select phones only.) * You cannot end, transfer, or park a call while it is on hold. * When you place a call on hold, the caller may hear a beeping sound or music. Avoid using Hold in a conference when these features might interfere with the other participants. Use Mute or disconnect from the conference instead. * Hold Reversion limits the amount of time that a call can be put on hold before reverting back to the phone that put the call on hold. Your phone will alert you about a reverted held call by producing a single ring and showing a Hold Reversion icon next to the displayed number on the phone screen. 400340 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Hold Calls Hold Reversion Revert Focus Priority Resume Calls 6310 2 SoftKey:Exit 3 Key:Info 4 5 To re-connect with a call on hold, select the call and press Resume. 6311 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Answer allows you to answer an incoming call. Press Answer to: * Answer an incoming call using the currently selected audio mode (handset, headset, or speakerphone). * Switch from a current call to answer an incoming call. The current call is automatically put on hold. 400334 2 SoftKey:Exit 3 Key:Info 4 5 Caller ID is an optional feature that identifies an incoming caller by providing a phone number, name, or other descriptive text. Caller ID information appears on your display for each active call. 400327 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Making a Priority Call Answering a Priority Call 400328 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls. If you have the need for this specialized call handling, your system administrator can add Multi-level Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: * Precedence indicates the priority level associated with a call. * Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. The levels of precedence a call can have are: * Normal priority (routine) -- no special icon displays. * Low priority (priority) -- indicated by one box. * Medium priority (immediate) -- indicated by two boxes. * High priority (flash) -- indicated by three boxes. * Highest priority (flash override) or Executive Override -- indicated by four boxes. Executive override is the highest priority call in the system. If an executive override call preempts a lower priority call, then another executive override call can still preempt the call. Tips * When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. * If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. * An MLPP-enabled call retains its priority and preemptive status when you: - Put the call on hold. - Transfer the call. - Add the call to a three-way conference. - Answer the call using PickUp 400329 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Enter the MLPP access number (provided by your system administrator) followed by the phone number. If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Tips * When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. * If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. * An MLPP-enabled call retains its priority and preemptive status when you: - Put the call on hold. - Transfer the call. - Add the call to a three-way conference. - Answer the call using PickUp 400339 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You will know you are receiving a priority (precedence) call because you hear a special ring (faster than usual) or a special call waiting tone and an MLPP icon on your phone screen indicates the priority level of the call. To accept the call, answer the call as usual. If necessary, end an active call first. If you hear a continuous tone interrupting your call, you or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through. If you hear a special ring (faster than usual) or special call waiting tone you are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call. Tips * When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. * If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. * An MLPP-enabled call retains its priority and preemptive status when you: - Put the call on hold. - Transfer the call. - Add the call to a three-way conference. - Answer the call using PickUp 400337 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If your administrator enabled Forced Authorization Codes (FAC), you must enter a special key sequence in order to reach the number you dialed. FACs are typically used in situations where limiting access to certain calls is beneficial, such as for long distance or international calls. The phone plays a special tone to prompt you for this authorization code. Usually, you have your own special code, with a certain level of authorization specified by your administrator. You will only be able to complete calls that fall at or below your current authorization level. To dial using an FAC: 1. Dial the number normally (see Links for information on dialing). 2. Wait for the phone to play a tone. You have 15 seconds to enter the code. 3. Enter the appropriate FAC. If you misdial, the phone will play another tone, and you must hang up and dial again. 4. Press the # button to send the code, or wait until the 15 seconds elapse, and continue your call. Note: * If both CMCs and FACs are enabled for a particular call, you are prompted to enter the FAC followed by the CMC. The tone for each code is the same. * If you are hearing impaired, remember to wait 1-2 seconds before entering the codes. * If you forward calls to an FAC- or CMC-controlled number, the call forward attempt fails. 400336 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If your administrator enabled Client Matter Codes (CMC), you will be prompted to enter a special code when you dial certain numbers. You might be assigned more than one code in order to indicate different types of calls. For example, CMCs used in a law office might indicate that a call should be billed to a specific client. To dial using a CMC: 1. Dial the number normally (see Links for information on dialing). 2. Wait for the phone to play a tone. You have 15 seconds to enter the code. 3. Enter the appropriate CMC. If you misdial, the phone will play another tone, and you must hang up and dial again. 4. Press the # button to send the code, or wait until the 15 seconds elapse, and continue your call. Note: * If both CMCs and FACs are enabled for a particular call, you are prompted to enter the FAC followed by the CMC. The tone for each code is the same. * If you are hearing impaired, remember to wait 1-2 seconds before entering the codes. * If you forward calls to an FAC- or CMC-controlled number, the forward attempt fails. 630301 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Placing a call on hold, limits the time allowed to resume the call before the Hold Reversion feature reverts the held call back to your phone and alerts you. The time limit is determined by your system administrator. Your phone alerts you to a reverted held call by producing a single ring (or beep, flash, or other indicator). Your phone also displays an animated Hold Reversion icon next to the caller ID for the held call. If you do not answer the held call, the alert will repeat at intervals determined by your system administrator. To resume the call on the currently displayed line: 1. Make sure the reverting call is highlighted. 2. Pick up the handset, or press any of the following: the Resume softkey, the speaker button (if unlit), or headset button (if unlit). To resume the call on a different line, press the appropriate line button. If several reverting calls are holding on that line, your phone resumes the oldest reverting call. Note: If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line. 630400 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Call Transfer Transfer a Call Consult Transfer Direct Transfer Directed Call Park 6304 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To transfer a call: 1. During a call, press Transfer, which puts the call on hold. 2. Dial the number or office extension to which you want to transfer the call. Note: If Directed Call Park buttons are enabled, you can also use the directed call park feature to park a call. Choose Links for more information. 3. When the number rings, press Transfer again. 4. Hang up the call. Note: If your administrator enabled on-hook transfer, you can complete the transfer by hanging up, instead of pressing Transfer again. If you press End Call, it still cancels the transfer. 630402 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use consult transfer to announce the caller you are transferring or to ensure the transfer is successful: 1. During a call, press Transfer, to put the call on hold. 2. Dial the number or office extension to which you want to transfer the call. 3. When the party answers, announce the call and then press Transfer again. 4. Hang up the call. Tip: If the party refuses the call, press Resume to return to the original call. Note: If your administrator enabled on-hook transfer, you can complete the transfer by hanging up, instead of pressing Transfer again. If you press End Call, it still cancels the transfer. 630401 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 There are multiple ways of transferring calls: * Transfer: use regular transfer if you have one party on the line and want to transfer them without interacting with the person to whom you are transferring the call. * Consult Transfer: use a consult transfer if you have one party on the line and you want to call the person to whom you are transferring the call and announce the call before hanging up. * Direct Transfer: use DirTrfr if you have two calls on your line and you want to connect them together and leave the calls. If you want to stay on the line with the callers, use Join to create a conference. 6305 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To redirect incoming calls to your primary line to another number: 1. Press CFwdAll. 2. Dial the number to which you want to forward all calls on your primary line. A call forward icon appears in the upper right corner of the display. 3. To cancel Call Forward All, press CFwdAll again. Two tones are played, and incoming calls are now received at your phone and are not forwarded. Tip: Be sure to enter the number to which you want calls forwarded exactly as you would if you were calling it. For example, dial an access code such as "9" or the area code if necessary. 6313 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To conference callers: 1. During an active call, press Confrn. The first caller is placed on hold. 2. Dial the number of the other party you want to conference. 3. After the second caller connects, press Confrn again to connect all three parties. You can continue to add more callers until the conference is full. 6314 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To park a call using Call Park: 1. During an active call, press Park. The display shows the number at which the call was parked. 2. To retrieve a parked call, go to any phone in the system and dial the number at which the call has been parked. Tip: If the parked call is not retrieved, it will be returned to the phone that parked the call. 6316 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Meet-Me conferences allow participants to dial a number to join the call rather than requiring you to call each participant directly. To establish a Meet-Me conference: 1. Press NewCall or lift the receiver. 2. Press MeetMe. 3. Dial a Meet-Me conference number (see your administrator for a list of valid numbers.) 4. Inform other attendees what the conference number is, so they can join. 631300 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Conference Conferencing a Call Joining Calls Barge on a Shared Line List Conf. Members Remove Last Caller Meet-Me Conferences Selecting Calls Change Video Mode 631600 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Meet-Me Conf. Creating a Meet-Me Conf. Joining a Meet-Me Conf. Conference Calls 6319 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are the conference initiator, you can drop the last conference participant, by pressing RmLstC. To drop any other conference member, use the Remove option in the Conferee List. Choose Links for more information. Note: * If a conference participant transfers the conference to another party, the transferred party becomes the last participant in the conference. * If a conference participant parks the conference, that participant becomes the last party in the conference when that participant picks up the conference again. 6320 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To be notified when a busy extension is available (call back): 1. While receiving a busy or ringing tone, press CallBack. A confirmation message displays. 2. Press Exit to close the confirmation screen or press Cancel to cancel the call back notification. 3. When the person you called becomes available, your phone displays a message and plays a brief ringing tone. Press Dial to dial the extension again. Tips: * To verify the status of the call back notification, press CallBack while your phone is idle. * To cancel callback notification, press Cancel from the call back screen. 6321 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To join an active call on shared line (barge): 1. Select an active call on one of your shared lines. 2. Press Barge. The phone creates a conference call and might send a beep tone to all the members of this new conference to indicate that the barge occurred and that the conference started. 3. To end the conference, hang up. When you hang up, the remaining parties might receive a disconnect tone, and the original call continues. Tips: * Only certain phones can support a conference initiated by Barge. If the target phone does not support Barge, you can use cBarge instead. * If the target phone disconnects, you remain connected with the party they were originally connected to. * If the target phone holds, transfers, or conferences the call, you will be disconnected from the conference. * You cannot add additional callers to a barged call. * You cannot use Barge on two calls at the same time. * The Barge target cannot put the barged call on Hold or answer a second call, but the Barge initiator can. * Choose Links for information about Barge and related features. 6322 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To submit information about problem phone calls to your system administrator, press QRT. 6317 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Call Pickup (PickUp) allows you to answer a call ringing at another device in your specified PickUp group. The phone picks up the longest alerting call in the group. To pick up a call: 1. When you hear the call ring on another phone in your group, press PickUp. If you want to pick up the call on a line other than your primary line, go offhook on that line first, then press PickUp. 2. If your phone is not configured to auto-pickup, you can view the caller information and press Answer when you are ready to take the call. If you have auto-pickup enabled, the call is transferred automatically. Note: Your administrator configures your pickup groups, audio and/or visual alerts, and enables auto-pickup. 6318 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Group Call Pickup (GPickUp) allows you to answer a call ringing at another device in another specified PickUp group. The phone picks up the longest alerting call in the group. To pick up a call: 1. When you hear the call ring or receive an alert on another phone in another group, press GPickUp. If you want to pickup the call on a line other than your primary line, go offhook on that line first, then press GPickUp. 2. Enter the number of the group you wish to pick up. 3. If your phone is not configured to auto-pickup, you can view the caller information and press Answer when you are ready to take the call. If you have auto-pickup enabled, the call is transferred automatically. Note: Your administrator configures your pickup groups, audio and/or visual alerts, assigns pickup group numbers, and enables auto-pickup. 631700 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Call Pick Up Pick Up a Call in Your Group Pick Up a Call in Another Group Pick Up a Call in an Associated Group 630500 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Call Forward Call Forward All Cancel Call Forward 630501 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can forward calls to your number to another phone number. To set up call forwarding on your primary line, you can use the CFwdAll softkey. For all other lines, you must use the User Options web pages. (Not all phone models support call forwarding on additional lines.) Be sure to enter the number to which you want calls forwarded exactly as you would if you were calling it. For example, dial an access code such as "9" or the area code if necessary. 631301 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Conference allows you to talk with multiple parties at the same time. The number of parties allowed in a conference is controlled by your administrator. When you are on a conference call, you can use regular phone features such as Mute, Hold, Transfer, and speakerphone mode. To create a standard (ad-hoc) or Meet-Me conference, use one of the following features: * Confrn: creates a standard conference by calling each participant individually. * Join: creates a standard conference among several current calls on a single line. * Barge: creates a standard conference on a shared line, but not all target phones support this feature. * cBarge: creates a standard conference on a shared line. * Meet-Me: creates a conference that allows participants to add themselves by calling an established number at a specific time. See Links for more information about specific conference types and how to use them. To work with conferences: * Use ConfList to list members of a conference. * From ConfList, the conference initiator can remove members using Remove. * In addition, the conference initiator can remove the most recently added caller by pressing RmLstC. * Use Confrn, Join, or DirTrfr to add additional callers to a conference. Tips: * Depending on how your phone is configured, if you leave a conference after creating it, the conference might end. Your system administrator determines this setting. To avoid this, you can transfer the conference to another caller before leaving the conference. That caller then acts as the "virtual controller" for the conference. The conference continues with the established participants, but the virtual controller cannot add nor remove parties. * You can have more than one conference on your phone at a time as long as you do not exceed the maximum number of calls for your line. * If enabled by your IP phone administrator, you can join together two standard conferences on the same line. Any conference participant can join together two standard conferences by using the Join, DirTrfr, or Transfer softkeys. Use these softkeys the same way you would use them if you were joining two calls together?except that in this case you are joining conference numbers. * If enabled by your IP phone administrator, any non-controller in a standard conference can add or remove participants. 631400 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Call Park Parking a Call Retrieving a Parked Call About Directed Call Park Parking a Call w/ Dir. Call Park Retrieving a Dir. Call Park Call 631401 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 Call Park allows you to store a call and use another phone in the system (for example, in another office or conference room) to retrieve the call by its specified number. Call Park numbers are configured by the system administrator. There is a limited amount of time to retrieve the parked call before it is returned to the phone that parked the call; see your system administrator for more information. 631601 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 A Meet-Me conference allows other callers to dial into a conference call. Once a Meet-Me conference is established, other callers can dial into the Meet-Me conference. Even if the conference initiator disconnects from the conference, new callers can still join the conference. Meet-Me conference numbers are configured by your system administrator 631602 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To join a Meet-Me conference, dial a Meet-Me conference number (as provided by the Meet-Me conference initiator). You are connected to the conference only after the conference initiator has dialed in and established the conference. 631701 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The pickup feature allows you to redirect a call that is ringing on another phone to your phone. This feature is only available if your administrator configures it for you. An audio and/or visual alert indicates if a call is ringing on the primary line for the phone. This alert notifies the users that a call is ringing in their pickup group. If you belong to a group (a collection of extensions configured by your system administrator,) you can retrieve calls from a queue by pressing one of the pickup softkeys: * PickUp: Picks up the longest alerting call in your group. * GPickUp: Picks up the longest alerting call in the group that you specify by the pickup group number provided to you by your administrator. * OPickUp: Picks up the longest alerting call in your group or any associated group without requiring a pickup group number. Notes: * If your administrator enables auto-pickup, calls you pickup using any of those three methods will automatically connect to your phone. * If you are not in a pickup group and you use one of these softkeys, you will hear a fast busy tone. * If you do not have auto-pickup enabled, other phones can pick the call up from you while it is still ringing or while you are performing a transfer with the call. 632000 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Call Back Using Call Back 632001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 CallBack notification allows you to receive notification when a busy or unavailable party becomes available. * You can only activate call back notification on a line on a Cisco IP phone within the same Cisco CallManager cluster as your phone. * You cannot activate call back notification if the called party has forwarded all calls to another extension. 632100 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Barge Barge cBarge Privacy Barge and Security 632101 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Barge and cBarge to join an active call on a shared line: * Barge allows you to join an in-progress call with minimal interruption to the call. When you use Barge, other parties on the call might hear a beep tone announcing your presence. Some features are not available when you use Barge. When you hang up, the remaining parties might hear a disconnect tone, and the original call continues. Only certain target phones support the Barge feature. * cBarge allows you to join an established call and convert it to a standard (ad-hoc) conference. This gives you and all the call participants the same features available in standard conferences and you can add additional participants to the call. When you use cBarge, other parties on the call hear a tone and brief interruption in the call, and call information changes on the screen. See Links for information about how to use Barge, cBarge, and call security. 630502 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To cancel call forward on your primary line, press CFwdAll. Two tones are played, and calls on your primary line are now received at your phone and will not be forwarded. For all other lines, you must use the User Options web pages. 631402 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To retrieve a parked call, go to any phone in the system and dial the number at which the call has been parked. This is the number displayed on the screen when you parked the call on the original phone. 6306 2 SoftKey:Exit 3 Key:Info 4 6307 2 SoftKey:Exit 3 Key:Info 4 6330 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To view a list of conference participants: 1. Select an active conference by highlighting the call. 2. Press ConfList. Tip: To update the list of participants, press Update. This key does not work if the conference has already ended. 633000 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Conferee List List Conf. Members Remove Conf. Members 633001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Conferee List allows you to view and manage the members of a conference. Any participants in a conference can use this key to view a list of conference participants. The conference controller can also pick and choose members from the list to remove from the conference. When you view the conferee list, the participants are listed in the order they were added to the conference, starting with the most recent. The controller of the conference always appears at the bottom of the list and has an asterisk (*) next to their extension. The list of conference participants is not automatically updated. If the conference no longer exists, Update will not work. The ConfList feature is only available for regular conferences, not Meet-Me or Barge conferences. 633002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To remove members of your conference: 1. Display the list of conference participants (ConfList). 2. Highlight the participant you want to remove. 3. Press Remove. If removing this participant results in the conference having only two members, the conference ends and becomes a regular phone call. Tips: * You must be the conference controller to remove members of the conference. * To remove the most recently added conference member, you can press RmLstC without opening the conferee list. 6328 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use direct transfer to transfer one active call to another active call: 1. Choose the two calls by one or more of the following methods: * Scroll to a call, highlight it, and choose Select. The call now has a checkmark next to it. * Make the call the active call. * Scroll to the call and highlight it. NOTE: You must choose exactly two calls, or the transfer will fail. 3. Press DirTrfr. The parties on the two selected calls are connected and you disconnect from both calls. Tips: * You can use Direct Transfer to transfer a single party to a conference call, a barged call, or a Meet-Me conference, but you cannot use Direct Transfer on two calls that are either conference calls or barged calls to "chain" them together. * If you want to join the two calls but stay on the line, use Join or Confrn to create a conference. 6332 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To join an active call on shared line (cBarge): 1. Select an active call on one of your shared lines. 2. Press cBarge. The phone creates a conference call and might send a beep tone to all the members of this new conference to indicate that the barge occurred and that the conference started. 3. To end the conference, hang up. When you hang up, the remaining parties might receive a disconnect tone, and the original call continues. Tips: * If the target phone disconnects, you remain connected with the party they were originally connected to. * The target phone is the conference controller. * Choose Links for more information about cBarge and related features. 6315 2 SoftKey:Exit 3 Key:Info 4 5 To join two or more calls into a conference: 1. Choose the calls you would like to join into a conference by one or more of the following methods: * Scroll to it, highlight it, and choose Select. The call now has a checkmark next to it. * Make the call the active call. * Scroll to the call and highlight it. 2. Continue selecting calls until all of the calls you want to join have a checkmark beside them. 3. Choose Join. The calls with checkmarks, the current active call (if not already selected), and the current highlighted call (if not already selected) are added to a conference. Tips: * Your administrator determines the maximum number of callers that can be in a conference at once. * If one of your active calls is a conference, you can join other calls into that existing conference, but you cannot join multiple conferences together. * If you do not select at least 2 calls as described above, the Join will not work. 6327 2 SoftKey:Exit 3 Key:Info 4 5 Use Malicious Caller ID to notify your system administrator about suspicious or harassing calls that you might receive. To report a malicious call, press MCID during the call. Tips: * You can only use MCID during an active call. * After you press MCID, the call continues until you hang up or otherwise end the call. 6329 2 SoftKey:Exit 3 Key:Info 4 5 Use Select to choose a call in order to perform a task with it, such as Join or Direct Transfer (DirTrfr). Select also "claims" a call on a shared line so that others cannot answer or resume it. To select a call: 1. Scroll through your current calls and highlight the call you want to select. 2. Press Select. A checkmark appears next to the call to indicate it is selected. 3. Continue to select as many calls as necessary. Tips: * To deselect a call, highlight it and press Select again. 6331 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Immediate Divert allows you to send a call to the voice messaging system. You can use iDivert: * as either the calling or called party. * on active or held calls. * on a conference. To divert an active or held call to your voice messaging system, choose iDivert. iDivert is not supported when call forwarding is active. 633100 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About iDivert Error Messages 633101 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If there is a problem that prevents iDivert from working when you press it, your call will continue as usual and you will receive one of the following error messages: * Busy: the voice messaging system is busy. Try again when it is no longer busy. * Key Is Not Active: the voice messaging profile of the called party does not have a voice messaging system access number. * Temporary Failure: there is a system failure such as a network or voice messaging system problem. Contact your administrator 632102 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You cannot barge into an encrypted call if your phone is not configured for encryption. If you try, you will hear a busy tone. If your phone is configured for encryption you can barge into an authenticated or nonsecure call from the encrypted phone. After the barge occurs, the call is nonsecure. If your phone is configured for encryption, you can also barge into an encrypted call, and the phone indicates that the call is encrypted. If your phone is nonsecure you can still barge into an authenticated call. The authentication icon continues to display on the authenticated devices in the call, even though your phone does not support security. 6333 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 VidMode allows you to select the video display mode in which to view a video conference, toggling among the video bridge supported modes. The supported modes depend on how your administrator configured the phone system. Possible modes include: * Voice Activated mode -- You see the conference participants on a video call only if they are speaking. * Continuous Presence mode -- All conference members are shown, regardless of who is speaking. Notes: * This setting is available only on 'ad hoc' conferences, not Meet-Me conferences. * This softkey is available on all video calls, but is only active for video conferences. 6334 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Other PickUp (OPickUp) is similar to Group PickUp (GPickUp), except that it will pick up calls to not only your group, but to other associated groups that your administrator has configured, without needing to enter the group number. The phone follows the sequence the administrator configured to check each pickup group, and picks up the longest alerting call in the first group in which it finds calls. To pickup a call using OPickUp: 1. When you hear the call ring or receive an alert on another phone in your group or an associated group, press OPickUp. If you want to pickup the call on a line other than your primary line, go offhook on that line first, then press OPickUp. 2. If your phone is not configured to auto-pickup, you can view the caller information and press Answer when you are ready to take the call. If you have auto-pickup enabled, the call is transferred automatically. Note: Your administrator configures your pickup groups, audio and/or visual alters, and enables auto-pickup. 6402 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Hunt Groups Hlog 6403 2 SoftKey:Exit 3 Key:Info 4 5 If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups. 6404 2 SoftKey:Exit 3 Key:Info 4 5 To log out of a hunt group, press Hlog. The phone displays "Logged out of Hunt Group." To log in to receive hunt group calls, press Hlog. Tips: * Logging out of hunt groups does no prevent non-hunt group calls from ringing your phone. 631403 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To park a call using Directed Call Park: 1. During an active call, press Transfer. 2. If your phone has a blinking buttons, press a green Directed Call Park button with a park-unoccupied icon to speed dial the directed call park number. An orange and blinking Directed Call Park button displaying a park-occupied icon, indicates that the directed call park number is unavailable. If your phone does not have blinking buttons, press the Directed Call Park button with a park-unoccupied icon to speed dial the directed call park number. A button with a park-occupied icon indicates that the directed call park number is unavailable. If your phone has no buttons, select the speed-dial number assigned to a directed call park number, or dial the number. 3. Press Transfer again to finish storing the call. Tips: * You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number. 641404 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Directed Call Park allows you to store a call to a specific directed call park number that you dial or speed dial. Directed Call Park buttons are configured by the system administrator. There is a limited amount of time to retrieve the parked call before it is returned to the phone that parked the call; see your system administrator for more information. 641405 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To retrieve a call from a directed call park number, you must dial the park retrieval prefix and then dial or speed dial the same directed call park number. You can use a Directed Call Park button to speed-dial the directed call park number and to monitor whether a directed call park number is occupied or available. 205000 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Directories to access a log of missed, received, and placed calls. You can also access your company's corporate directory, if available. Each log can hold up to 100 entries. 2013 2014 2015 2016 2017 2018 2019 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2020 2021 2022 2023 2024 2025 2026 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2027 2028 2029 2030 2031 2032 2033 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2034 2035 2036 2037 2038 2039 2040 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2041 2042 2043 2044 2045 2046 2047 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2048 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2012 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About View Call Logs Clear Call Logs Dial from Call Logs Call Logs Tips Missed Calls Received Calls Placed Calls Delete Call Logs View Call Log Details 201299 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To dial from the call logs or phone directories: 1. Press Directories. 2. Scroll through the list and select a call log or directory. 3. Select a number from the list and dial it by highlighting it and pressing Dial, a Line button, Speaker button, or Headset button, or by just pressing the menu number it is associated with. Note: If you are currently on an active call on that line, the phone displays a menu enabling you to choose how to handle the two calls. The menu choices are: Hold, Transfer, Conference and End Call. (This feature not available on all phones) Tips: * Use EditDial to add digits to the front of the number. For example, to dial a received call from an outside long-distance caller, you might need to add the digits 9-1 to the front of the number. 2053 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your phone displays a message indicating whether you have missed any incoming calls. Use the Missed Calls directory to review a log of these calls. To access the Missed Calls, choose Directories > Missed Calls. 205301 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 To view calls from the call logs: 1. Press Directories. 2. Scroll through the list and choose a call log to view. 2054 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use the Received Calls directory to review a log of answered incoming calls. To access the Received Calls, choose Directories > Received Calls. 2055 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use the Placed Calls directory to review a log of calls made from this phone. To access the Placed Calls, choose Directories > Placed Calls. 200501 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 * If the network shuts down or is reset, you might lose your call history records. * Received Calls log retains a maximum of 100 calls. 2066 2 SoftKey:Exit 3 Key:Info 4 You received an incoming call from this number. 2067 2 SoftKey:Exit 3 Key:Info 4 You placed a call to this number from this phone. 2059 3038 2 SoftKey:Exit 3 Key:Info 4 Choose Dial to call a number that you: * Chose from the Auto-Dial pop-up list. * Entered using the keypad. * Chose from the call logs or phone directories. 2060 3039 2 SoftKey:Exit 3 Key:Info 4 Use EditDial to add digits to the front of the number. For example, to dial a received call from an outside long-distance caller, you might need to add the digits 9-1 to the front of the number. 2064 2 SoftKey:Exit 3 Key:Info 4 Use Delete to remove characters entered using EditDial. 2062 2 SoftKey:Exit 3 Key:Info 4 Press >> to move forward through the displayed numbers. 2049 SoftKey:Refresh 2 SoftKey:Exit 3 Key:Info 4 Select a number from the list and press Speaker to dial a number from your Directories call logs or phone directory using speakerphone mode. 2050 2 SoftKey:Exit 3 Key:Info 4 Select a number from the list and press Headset to dial a number from your Directories call logs or phone directory using headset mode. 2056 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Clear to erase all records from all call logs, or from a single call log. To erase all records from all call logs: 1. Press Directories. 2. Press Clear. To erase all records in a single call log: 1. Press Directories. 2. Select a call log (Missed Calls, Placed Calls, or Received Calls). 3. Highlight a call record. 4. Press Clear. 8087 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 When the phone is idle, pressing the Up or Down navigation buttons will open a pop-up list of numbers from your Placed Calls log, similar to Auto-Dial. Tips: * Choose a number to dial it. * Choose Links for more information. 3035 2 SoftKey:Exit 3 Key:Info 4 Enter your user name for the service you are requesting. 3036 2 SoftKey:Exit 3 Key:Info 4 Enter the password for the service you are requesting. As you enter letters or numbers, the phone will print only an asterisk (*) to maintain the privacy of your password. 3037 2 SoftKey:Exit 3 Key:Info 4 The realm is the authority or server to which you are logging in. 205001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use the Directories button to access a log of missed, received, and placed calls and to access your company's corporate directory, if available. You can also access personal and corporate directories with the Quick Search feature. Right-click on Cisco IP Communicator or enter Alt + K to access Quick Search. Learn more about Quick Search in the Cisco IP Communicator User Guide. 201200 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Hold Transfer Conference End Call 3041 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are on an active call and go to the Directories to make another call, the phone prompts you to choose how you want to handle the active call. This allows you to take a more active role in handling these calls. If you choose Transfer, you transfer the first call to the second call. 3043 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are on an active call and go to the Directories to make another call, the phone prompts you to choose how you want to handle the active call. This allows you to take a more active role in handling these calls. If you choose End Call, you disconnect the first call to connect with the second call. 3040 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are on an active call and go to the Directories to make another call, the phone prompts you to choose how you want to handle the active call. This allows you to take a more active role in handling these calls. If you choose Hold, you put the original call on hold and dial the second call. 3042 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are on an active call and go to the Directories to make another call, the phone prompts you to choose how you want to handle the active call. This allows you to take a more active role in handling these calls. If you choose Conference, you conference the two calls together. 66666 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Delete to erase a single call record. To erase a single call record: 1. Press Directories. 2. Select a call log (Missed Calls, Placed Calls, or Received Calls). 3. Highlight a call record. 4. Press Delete. Note: This differs from Clear, which erases all records from the call log. 66667 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Details to display details for a highlighted call record, including called number, calling number, time of day, and call duration (for placed and received calls). To view call log details: 1. Press Directories. 2. Select a call log (Missed Calls, Placed Calls, or Received Calls). 3. Highlight a call record. 4. Press Details. Tip: To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order: * First logged entry: Name/number of the last completed call of a multiparty call received on your phone. * Second logged entry: Name/number of the first completed call of a multiparty call received on your phone. 2083 2 SoftKey:Exit 3 Key:Info 4 5 Use Details to view the details of a selected call log entry. 205021 2 SoftKey:Exit 3 Key:Info 4 5 Use Directories to access a log of missed, received, and placed calls. You can also access your company's corporate directory, if available. Each log can hold up to 32 entries. 200522 2 SoftKey:Exit 3 Key:Info 4 5 * If the network shuts down or is reset, you might lose your call history records. * Received Calls log retains a maximum of 32 calls. 6365 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To immediately send the selected call to a configured divert destination, press Divert. 6366 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To intercept a call sent to your assistant on your behalf, press Intrcpt. To successfully intercept the call, you must press the softkey before your assistant answers the call. This action redirects the call to your phone. 6367 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To toggle the status lines on and off, press SetWtch. When SetWtch is on, status lines appear on your phone, showing information about the current calls being handled by your assistant on your behalf. When SetWtch is off, the status lines do not display on your phone. The status of the softkey appears on the phone display. 6368 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To transfer the selected call to the voice mailbox of the original called party, press TrnsfVM. 6369 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To toggle audible ringing on incoming calls on and off, press DND. When DND is on, the do not disturb feature is on, and the phone does not ring for incoming calls. When DND is off, the phone rings for incoming calls. The status of the softkey appears on the phone display. 6370 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To toggle the send all incoming calls feature on and off, press DivAll. When DivAll is on, all incoming calls are sent to a configured send all calls destination. When DivAll is off, no incoming calls are sent to the send all calls destination. The status of the softkey appears on the phone display. 636500 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About IPMA Immediate Divert Intercept Set Watch Transfer to Voicemail Do Not Disturb Divert All 636501 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Cisco IP Manager Assistant (Cisco IPMA) provides call-routing capabilities and other features that can help managers and assistants handle phone calls more effectively. 400001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To display Help Main Menu: * Choose the ? button on your phone and wait a few seconds for the menu to display. * Choose Main from any current Help topics of menu. 4000 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Help Access Help Display Help Main Menu Help with Softkeys, Menus, Buttons Help with Calling Features Help Performing Tasks View or Print Online User Guide 400000 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To access Help: * If you have not yet opened Help, choose the ? button on your phone. * Choose Main to go to the main Help menu. * If you have previously opened Help and left it open as you completed another phone task, choose the ? tab to bring the Help window to the front. (This feature is not supported on all phone models.) 400002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 1. Press ?. 2. Immediately choose the softkey, button, or menu option for which you need assistance. Note: This feature is not available on the Cisco IP 7906G, 7911G, and 7921G Series phones. 400003 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Using your computer, you can view a printable version of your phone's user guide and other related documentation. 1. Using your computer, open a web browser and access this website http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm: 2. Choose your language and then phone model to view the relevant available documentation. 4003 SoftKey:Select 1 SoftKey:Exit 3 Key:Info 4 About Your Cisco IP Phone How Do I...? Calling Features Help 400310 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Make and Receive Calls? Use Other Call Features? Subscribe to Web-Based Services? Access Voice Messages? View Call Logs and Directories? Customize Phone Settings? 400071 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your Cisco IP Phone 7970 Series phone is a full-feature telephone that provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, search for coworkers' phone numbers, check stock quotes, and access other web-based services. The Cisco IP Phone 7971G-GE phone also supports gigabit ethernet (GE). 400070 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Touchscreen Buttons, Softkeys, Tabs Handset, Headset, and Speakerphone 400021 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your phone includes a handset for you to use to make and receive calls. You can also: * Add a supported headset * Use the built-in microphone with the built-in speakerphone. 400050 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Mouse and Keyboard Options Right-Click Menu Buttons, Softkeys, Tabs Audio Device Options 400040 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Buttons, Softkeys, Tabs Handset, Headset, Speakerphone 400020 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Cisco IP Phone has a touchscreen display, which you can use to: * Choose menu items * Select calls and lines * Choose softkeys Tips: * Use your fingertip to choose touchscreen items. Do not use a pen or other pointing device which might damage the screen. * You can disable the touchscreen for a minute to clean it, using the Display button. * The backlight might go off during periods of inactivity. * The Display button indicates touchscreen status. * Choose Links for more information. 400010 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Buttons Softkeys Tabs 400012 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Buttons provide access to phone features and allow you to input information: * Programmable buttons: Can be programmed to work as line, speed dial, service, or feature buttons. * Navigation button: Scroll through menu options. * Softkey buttons: Select a softkey by pressing the button beneath it. * Display button: Awakens the touchscreen from sleep or disables it for cleaning. Indicates Touchscreen status. * Feature buttons: Access messages, directories, services, settings, and Help. * Keypad: Enter numbers, names, or choose menu options. * Volume: Adjust call and ringer volume. * Mute: Mutes the call. * Headset, Speaker: Toggle these audio modes on and off. Tip: Press ? and the button for more detailed information about it. 400013 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Softkeys display at the bottom of the phone screen and provide access to calling features and other options. Softkeys change depending on the status of the phone: You can see one set of softkey options when the phone is idle, and another set while you are on an active call. If you need Help using softkeys, choose ? and then choose the softkey. 400014 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Tabs display on the screen and enable you to switch among currently-active features. * Phone tab: Displays a phone icon and when selected, brings any call activity to the front. * Features tabs: Provide access to the Services, Directories, Settings, or Help features. When you access these features using one of the feature buttons, the feature displays on the phone screen. You can leave the feature tab open while you use other call features, by switching between tabs. Tips: * Choose a tab to switch to its corresponding feature. 400051 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Cisco IP Communicator is a desktop application that provides the functionality of a full-featured high-end Cisco IP Phone. It provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, search for coworkers' phone numbers, check stock quotes, and access other web-based services. 400052 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can use your mouse and computer keyboard to interact with Cisco IP Communicator. Click buttons, softkeys, menu items, screen items, and other features on the Cisco IP Communicator interface to activate or select these items. You can also use keyboard shortcuts to perform tasks. For more information, including a list of keyboard shortcuts, see the Cisco IP Communicator User Guide. 400053 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can use the Cisco IP Communicator right-click menu to view and customize settings, and to access your User Guide and User Option Web pages. To open this menu, right-click on any part of the Cisco IP Communicator interface. For information about using right-click menu options, see the Cisco IP Communicator User Guide. 400054 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can use several audio devices with your Cisco IP Communicator: * Internal sound cards (for use with your computer's internal speaker and microphone, and with any external analog headsets, speakers, or microphones that are supported on your computer) * USB headsets * USB handsets Each sound card and USB device that you want to use with Cisco IP Communicator must be assigned to an audio mode: * Handset mode * Headset mode * Speakerphone mode The ringer, which alerts you to an incoming call, must have a device assigned to it. Tips: * By default, one audio device is assigned to all audio modes. For example, your internal sound card might be the device that is assigned to handset mode, headset mode, and speakerphone mode, as well as the ringer. You can maintain this configuration or customize it. * If you install a new audio device that requires a new driver and assign it to an audio mode or the ringer, Cisco IP Communicator will prompt you to tune the device before you can use it. * For more information about customizing audio modes and tuning devices, see the Cisco IP Communicator User Guide or ask your system administrator. 400022 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Touchscreen Cleaning Touchscreen Waking the Touchscreen Display Button 400023 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To disable the touchscreen and clean it: 1. Press and hold the Display button for more than one second and release it. The Display button flashes green and the phone displays "Touch Screen Disabled." 2. You can touch the screen to clean it without activating any features for up to one minute. After a minute, the screen will return to normal. 3. Use a soft, dry cloth to wipe the touchscreen. 4. To enable the touchscreen manually, press and hold the Display button for one second. The Display button stops flashing and the screen displays "Touch Screen Enabled." 9015 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The backlight on the phone display will sometimes turn off to save power. These times are configured by your administrator. You can tell the phone is on, but the display is off, because the Display button lights solid green. While the backlight is off, the touchscreen is disabled. To activate the backlight again, press any phone button, touch the screen, or lift the receiver as usual. Touching the screen will not activate any features, but it will turn the backlight on. Once the touchscreen is active, it will respond normally. 400025 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The display button indicates the status of the touchscreen, awakens the touchscreen from sleep, or disables it for cleaning. The color of the Display button indicates status of the touchscreen: * No color -- Touchscreen ready for input. * Green flashing -- Touchscreen disabled. * Green steady -- Touchscreen and backlight disabled. Choose Links for more information about using the Display button to wake or disable the touchscreen. 400004 2 SoftKey:Exit 3 Key:Info 4 5 This help system is for use with Cisco Unified CallManager release 4.2(3) and later. Copyright 2000-2006, Cisco Systems, Inc. All rights reserved 400302 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Abbreviated Dial Assistant Watch Auto Answer Barge cBarge Call Back Call Forward Call Park Call Pickup Call Waiting Caller ID Cisco IP Manager Assistant Conferee List Conference Direct Transfer Divert All Do Not Disturb Group Call Pickup Hold Immediate Divert (iDivert) Immediate Divert (ImmDiv) Intercept Join Malicious Caller ID Meet-Me Conf MLPP Privacy QRT Redial Remove Last Caller Speed Dial Transfer Transfer to Voice Mail 400333 2 SoftKey:Exit 3 Key:Info 4 5 Call Waiting is an optional feature that enables you to receive another call while you are on an active call. When a new call is coming in, the Line button flashes. To answer the call, press Answer or the appropriate Line button. 400060 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Buttons, Softkeys, Tabs Handset, Headset, Speakerphone 400041 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Cisco IP Phone 7941G is a full-feature telephone that provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, search for coworkers' phone numbers, check stock quotes, and access other web-based services. 400061 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Cisco IP Phone 7961G is a full-feature telephone that provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, search for coworkers' phone numbers, check stock quotes, and access other web-based services. 400015 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Buttons provide access to phone features and allow you to input information: * Programmable buttons: Can be programmed to work as line, speed dial, service, or feature buttons. * Navigation button: Scroll through menu options. * Softkey buttons: Select a softkey by pressing the button beneath it. * Feature buttons: Access messages, directories, services, settings, and Help. * Keypad: Enter numbers, names, or choose menu options. * Volume: Adjust call and ringer volume. * Mute: Mutes the call. * Headset, Speaker: Toggle these audio modes on and off. Tip: Press ? and the button for more detailed information about it. 400016 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Tabs display at the top of each feature button menu, showing you which feature menus are currently open. * Phone tab: Displays a phone icon. * Features tabs: Provide access to the Services, Directories, Settings, or Help features. When you access these features using one of the feature buttons, the feature displays on the phone screen. You can leave the feature tab open while you use other call features, by switching between tabs. 400090 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Buttons Softkeys Handset, Headset, Speakerphone 400091 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your Cisco IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You may also be able to access voice messages, search for coworkers' phone numbers, check stock quotes, and access other web-based services, depending on your phone model and how your phone administrator configured your phone. 110601 2 SoftKey:Exit 3 Key:Info 4 To display Help Main Menu: * Press the Applications button and choose Help on your phone. * Choose Display Help Main Menu to go to the main Help menu. 1000 2000 3000 5000 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1001 2001 3001 5001 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1002 2002 3002 5002 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1003 2003 3003 5003 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1004 2004 3004 5004 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1005 2005 3005 5005 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1006 2006 3006 5006 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1007 2007 3007 5007 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1008 2008 3008 5008 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1009 2009 3009 5009 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1010 2010 3010 5010 2 SoftKey:Exit 3 Key:Info 4 That option, #, is not available here. 1011 2011 3011 5011 2 SoftKey:Exit 3 Key:Info 4 That option, *, is not available here. 1013 2051 3013 5013 2 SoftKey:Exit 3 Key:Info 4 Press the Navigation button up to scroll up through and select different menu options. Tip: An upward arrow on the scroll bar indicates that you can scroll up through additional options. 1014 2052 3014 5014 2 SoftKey:Exit 3 Key:Info 4 Press the Navigation button down to scroll down through and select different menu options. Tip: A downward arrow on the scroll bar indicates that you can scroll down through additional options. 1015 2057 3015 5015 2 SoftKey:Exit 3 Key:Info 4 Use Select to choose and display a menu option. Tip: Use the Navigation button to scroll through the list of options before selecting one to display. 1016 2058 3018 5016 2 SoftKey:Exit 3 Key:Info 4 Use Exit to move back to the previous screen. Tip: If you are already at the top level, pressing Exit brings you back to the main phone screen. 1102 2065 3020 5018 8086 2 SoftKey:Exit 3 Key:Info 4 Use More to display additional softkey options. Tip: Using More cycles you through all available options. 1046 9006 2 SoftKey:Exit 3 Key:Info 4 Use Save to record the settings you have chosen. 1047 2063 3016 2 SoftKey:Exit 3 Key:Info 4 Use Cancel if you do not want to save the changes you have made. 1067 2 SoftKey:Exit 3 Key:Info 4 Press Edit to make changes to the setting. Some settings might require administrator access. 1068 2 SoftKey:Exit 3 Key:Info 4 Press Yes to enable the feature. Tip: For information about the feature, press ? followed by the feature you want help on. 1069 2 SoftKey:Exit 3 Key:Info 4 Press No to disable the feature. Tip: For information about the feature, press ? followed by the feature you want help on. 1070 2061 6308 3034 2 SoftKey:Exit 3 Key:Info 4 Press << to backspace or delete over entered characters. 1071 2 SoftKey:Exit 3 Key:Info 4 Press . to enter a period or dot for an IP address or domain name. 1072 2 SoftKey:Exit 3 Key:Info 4 Press Validate to verify that the information entered conforms to the appropriate format. This includes IP addresses and domain names. 1073 2 SoftKey:Exit 3 Key:Info 4 Press Erase to restore the settings originally coded into the phone when it was assembled at the factory. When you press Erase, the following happens: 1. Resets configurable options on the User Preferences Menu, the Network Configuration menu, and the Device Configuration menu to their default settings. 2. Resets volume to its default setting. 3. Deletes call histories from the call logs. 4. Resets the phone. 301200 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Services to access the web-based services to which you have subscribed. These services are customized features provided to you by your company. They might include stock quotes, weather and traffic information, personal address books, and other useful features. You might be able to assign a service to which you are subscribed to one of your programmable buttons, using the User Options web pages. See your administrator for more information. 3017 2 SoftKey:Exit 3 Key:Info 4 Use Update to refresh the Service content and obtain the latest available information for frequently-changing services, such as stock quotes or weather reports. 3019 2 SoftKey:Exit 3 Key:Info 4 Use Next to move to the next available content screen within this service. For example, if you are viewing a photo album service, Next could display the next photo available. 3021 2 SoftKey:Exit 3 Key:Info 4 Use Submit to send any information (such as text or numbers) you entered back to the web server. 3012 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Configuring Services Web-Based User Options User Options Tips PC Client Software Plugins 301201 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you do not have any services available, your phone provides a link to the User Options web pages, which you use to subscribe to available services. To access the User Options web pages, use a web browser from a personal computer. Refer to your user guide or contact your phone help desk for additional assistance. 301202 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You must configure some of your phone's specialized features and services from your personalized User Options web pages. To access the User Options web pages, use a web browser from a personal computer. Refer to your user guide or contact your help desk for additional assistance. Your company determines which options you have available on the User Options web pages. Some of these options might include: * Subscribe to Services * Forward calls to a different number * Configure Speed Dial numbers * Configure Services on your programmable buttons * Modify message-waiting indicators 301203 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can quickly get to your User Options web pages by choosing it from right-click menu: 1. Right-click on the Cisco IP Communicator interface. 2. Choose Cisco User Options... from the menu. 301204 2 SoftKey:Exit 3 Key:Info 4 5 Some IP telephony features on your phone require you to download and install software plugins on your computer to use them. To access and download available plugins, enter this URL into the web browser on your computer: http://[SERVER_NAME]/ccmuser/downloads.asp 1022 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Set Default Ring Change Ring for a Line 9003 9004 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 While the phone does not have an active call: * Press the Volume Up button (+) to increase the ringer volume. * Press the Volume Down button (-) to decrease the ringer volume. The ringer volume is automatically saved. 9007 9008 9009 9010 9011 9012 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can adjust call volume for handset mode, speakerphone mode, and headset mode independently, without affecting the other modes. When you are in a call or hear a dial tone: *Press the Volume Up button (+) to increase the call volume. *Press the Volume Down button (-) to decrease the call volume. Tips: *The volume adjusts only for the active mode (handset, speakerphone, or headset). *Press Save to keep this setting for future calls. If you do not Save, the volume change affects only this call . *If you adjust the Volume buttons when none of these modes are in use, you are adjusting the ringer volume. 1024 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you do not assign a specific ring to a line, it uses the default ring instead. To change the ring used as the default: 1. Choose Settings > User Preferences > Rings > Default Ring. 2. Press Select to display available rings. 3. To listen to the rings, scroll through the list, highlight a ring, and press Play. 4. To choose a ring, highlight it and press Select. 5. Press Save to use this ring as the default or Cancel to revert to the previously saved ring. Tip: To quickly select and play a ring, press its corresponding number on the keypad. 1025 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can assign a different ring to each line on your phone, up to a maximum of six unique rings. To change the ring for a particular line: 1. Choose Settings > User Preferences > Rings > Line number. 2. Press Select to display available rings. 3. To listen to the rings, scroll through the list, highlight a ring, and press Play. 4. To choose a ring, highlight it and press Select. 5. Press Save to use this ring for this line or Cancel to revert to the previously saved ring. Tip: To quickly select and play a ring, press its corresponding number on the keypad. 1026 2 SoftKey:Exit 3 Key:Info 4 Use Play to hear the current ring selection. 1027 2 SoftKey:Exit 3 Key:Info 4 Use Select to choose a ring to assign a phone line. 1028 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1029 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1030 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1031 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1032 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1033 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1034 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1035 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1036 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1037 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1038 2 SoftKey:Exit 3 Key:Info 4 That option, #, is not available here. 1039 2 SoftKey:Exit 3 Key:Info 4 That option, *, is not available here. 1040 2 SoftKey:Exit 3 Key:Info 4 To hear the available rings: 1. Scroll through the list of available rings. 2. Press Play to hear its sound. 3. Press Select and Save to use that ring. Tip: To quickly select and play a ring, press its corresponding number on the keypad. 1041 2 SoftKey:Exit 3 Key:Info 4 Use Default to reset the ring tone to the default ring setting for the selected line. 112000 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the brightness for the phone display: 1. Choose Settings > User Preferences > Brightness. 2. To increase brightness, press the Volume Up button (+) or Up softkey. To decrease brightness, press the Volume Down button (-) or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. Tips: * Adjust both the Viewing Angle and Brightness settings for best results. * Depending on how your phone is powered, the Brightness setting might not adjust any higher, even though the slider is not set at maximum. 1012 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About User Preferences Network Configuration Device Configuration Model Information Status 101200 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Settings enables you to customize many of your phone's characteristics and your network administrator to configure and manage your phone. To customize your phone's characteristics, choose Settings > User Preferences. 1116 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Microphone Settings Speaker Settings Ringer Settings Wideband Headset Wideband Handset 1127 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Internal Microphone Internal & External Microphone Supported Microphone Types Microphone Performance Tips External Devices Guidelines 1126 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Internal Speaker External Speaker Supported Speaker Types Speaker Performance Tips External Devices Guidelines 1128 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Internal Speaker Internal & External Speakers 1129 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you have not added an external microphone to your Cisco IP Phone, be sure to choose this setting: Settings > User Preferences > Audio Preferences > Microphone > Internal Microphone 1130 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are using a supported external microphone with your Cisco IP Phone, be sure to choose this setting: Settings > User Preferences > Audio Preferences > Microphone > Internal and External Microphone Tip: Both the internal and external microphone remain active when you choose this option. 112701 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can connect a PC-compatible microphone to the 3.5 mm microphone jack on the left side of the phone. Be sure to use speakers that adhere to the "External Devices Guidelines" topic. 112702 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 For the best performance from an external microphone, follow these guidelines: * Use a noise-canceling or a unidirectional microphone. * If you are using external speakers, place the microphone at least 1 ft. (30 cm) away from the speakers and in front of the speakers so that the microphone is pointed away from the speakers. * For best voice quality, keep the microphone within 2 ft. (1/2 meter) of the person who is talking into it. * Place the microphone in a convenient location, such as the upper corner of a computer monitor or on a desk stand. 111600 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your Cisco IP Phone has an internal microphone and speaker, and depending on your phone's configuration, you can enhance these features by adding an external microphone or speakers. Use the Audio Preferences menus to configure the sound settings for these devices. Tip: If your phone configuration does not support using external devices, the settings for them are unavailable. Contact your system administrator if you need additional assistance. 112700 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Depending on its configuration, your Cisco IP Phone might support the use of an external microphone. This might be useful if you are sharing your phone as a speakerphone with several other people in your office. Tip: If your phone configuration does not support using external devices, the audio settings for them are unavailable. Contact your system administrator if you need additional assistance. 112600 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Depending on its configuration, your Cisco IP Phone might support the use of external speakers. This might be useful if you are sharing your phone as a speakerphone with several other people in your office. Tip: If your phone configuration does not support using external devices, the audio settings for them are unavailable. Contact your system administrator if you need additional assistance. 1131 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are not using external speakers with your Cisco IP Phone, make sure you choose this setting: Settings > User Preferences > Audio Preferences > Speakers > Internal Speaker 1132 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are using external speakers with your Cisco IP Phone, make sure you choose this setting: Settings > User Preferences > Audio Preferences > Speakers > External Speakers Tip: When using external speakers, the internal speaker on the Cisco IP Phone is disabled. Be sure to choose this option only if you have external speakers connected. 112601 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can connect PC-compatible powered speakers to the 3.5 mm speaker jack on the left side of the phone. Be sure to use speakers that adhere to the "External Devices Guidelines" topic. 112602 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 For the best performance from external speakers when used with an external microphone, place the microphone at least 1 ft. (30 cm) away from the speakers and in front of the speakers so that the microphone is pointed away from the speakers. 112800 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Ringer settings allow you to identify the speakers through which the ringer sound plays when using external speakers. Tip: If your phone configuration does not support using external devices, the audio settings for them are unavailable. Contact your system administrator if you need additional assistance. 1133 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are not using external speakers with your Cisco IP Phone, choose this setting to enable the ring sound to play through the internal speakers only: Settings > User Preferences > Audio Preferences > Ringer > Internal Speaker 1134 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are using external speakers with your Cisco IP Phone, choose this setting to enable the ring sound to play through both the internal and external speakers: Settings > User Preferences > Audio Preferences > Ringer > Internal and External Speakers 1017 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About User Preferences Choose Ringer Sound Change Background Image Adjusting the Display Adjust Call Volume Adjust Ringer Volume 101700 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use User Preferences to change the ringer sounds, adjust the display, and change the background image your phone displays. To customize other phone features, such as the ringer and call volumes, you do not use the User Preferences menu. Refer to those Help topics for details, by pressing Links. 1103 2 SoftKey:Exit 3 Key:Info 4 Use Clear to remove the currently stored information. 101701 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Settings > User Preferences to change the ringer sounds on your phone and the background image your phone displays. To customize other phone features, such as the ringer and call volumes, you do not use the User Preferences menu. Refer to those Help topics for details, by pressing Links. 1023 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can adjust the phone display to account for the height at which you view your phone. Whether you look down at your phone from above, view the screen head-on, or look up from below, the phone can adjust to make the text easy to read. To adjust the phone display to account for your viewing angle: 1. Choose Settings > User Preferences > Viewing Angle. 2. To increase the viewing angle, press the Volume Up button (+) or Up softkey. To decrease the viewing angle, press the Volume Down button (-) or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. Tip: Adjust both the Viewing Angle and Brightness settings for best results. 1139 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To change the background image on the phone display: 1. Choose Settings > User Preferences > Background Image. 2. Scroll through the list of images, choose one and press Select. 3. To preview the background, press Preview. To save this setting, press Save. To revert to your previous background image and exit, press Cancel. Tip: If you use Preview while on a call, press the line button to minimize the call control screen so you can see the desktop image. 1140 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To view the available backgrounds: 1. Scroll through the list of available backgrounds, choose one and press Select. 2. To see what the background looks like on the phone, press Preview. 3. To use that background, press Save. Or, choose another background and press Preview to view it. To leave the backgrounds menu and keep your old background image, press Cancel. Tips: * To quickly select a background, press its corresponding number on the keypad. * If you use Preview while on a call, press the line button to minimize the call control screen so you can see the desktop image. 113900 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Change Background Image Available Backgrounds Preview Images 1042 1043 1044 1045 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To increase the value, press the Volume Up button (+) or Up softkey. To decrease the value, press the Volume Down button (-) or the Down softkey. Tip: Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 1141 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Preview to see what a background image will look like without changing your saved background image. To preview a Background: 1. Choose Settings > User Preferences > Background Images. 2. Scroll through the list of images, choose one and press Select. 3. Press Preview to see what the background will look like full size. 4. If you want to save this image as your background image, press Save. If not, select another image or press Cancel to exit. Tip: If you use Preview while on a call, press the line button to minimize the call control screen so you can see the desktop image. 113901 2 SoftKey:Exit 3 Key:Info 4 5 You can customize the way your phone looks by selecting your favorite background image for your phone. Your administrator controls what images are available, but you can choose images and preview how they will look on your screen. Tip: Choose Links for more information. 112603 2 SoftKey:Exit 3 Key:Info 4 The following information applies when you use external devices with the Cisco IP Phone: Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed, there is not a single "best" solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. The primary reason that support of a headset would be inappropriate for an installation is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube (CP-PWR-CUBE-2). In these cases, Cisco recommends that you take one or more of the following actions: * Move the external device away from the source of the RF or AF signals. * Route the external device cables away from the source of the RF or AF signals. * Use shielded (screened) cables for the external device, or use cables with a better shield and connector. * Shorten the length of the external device cable. * Apply ferrites or other such devices on the cables for the external device. Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco IP Phones. Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://vxicorp.com/cisco http://plantronics.com Caution: In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. 1175 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the contrast for the display: 1. Choose Settings > User Preferences > Contrast. 2. If you have more than one device, select the device you would like to adjust from the Contrast Menu. 3. To increase contrast, press the Volume Up button (+) or Up softkey. To decrease contrast, press the Volume Down button (-) or the Down softkey. 4. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 1120 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Brightness Contrast Viewing Angle Adjusting the Display Increase or Decrease Value 112001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the brightness for the phone display: 1. Choose Settings > User Preferences > Brightness. 2. To increase brightness, press the Volume Up button (+) or Up softkey. To decrease brightness, press the Volume Down button (-) or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 118100 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Contrast Menu Adjust Expansion Module Contrast Adjust Contrast Adjusting the Display 1181 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Contrast Menu appears if you have more than one device to set the Contrast on. This only happens when you have an Expansion Module attached to your phone. To set the contrast for a device, select it from the list of devices, and 1182 1183 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Each Expansion Module you attach to your phone can have its contrast adjusted independently of other devices. To adjust the Expansion Module Contrast: 1. Choose Settings > User Preferences > Contrast. 2. If you have more than one device, select the device you would like to adjust from the Contrast Menu. 3. To increase contrast, press the Volume Up button (+) or Up softkey. To decrease contrast, press the Volume Down button (-) or the Down softkey. 4. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 112002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Different Cisco IP Phones have different keys available for adjusting the display, depending on the type of screen they have. To view the available features, choose Settings > User Preferences. 1206 2 SoftKey:Exit 3 Key:Info 4 5 The phone encodes and decodes the G.722 wideband codec. This setting allows you to enable or disable wideband headset support. Tip: If you use a headset that does not support wideband, you might experience improved audio quality if you disable the wideband setting on your phone (enabled by default). 1204 2 SoftKey:Exit 3 Key:Info 4 5 Indicates that support of the G.722 wideband codec is disabled. To enable wideband support, highlight Enabled and press Select. 1205 2 SoftKey:Exit 3 Key:Info 4 5 Indicates that support of the G.722 wideband codec is enabled. To disable wideband support, highlight Disabled and press Select. 120601 2 SoftKey:Exit 3 Key:Info 4 5 The phone encodes and decodes the G.722 wideband codec. This setting allows you to enable or disable wideband handset support. Tip: If you use a handset that does not support wideband, you might experience improved audio quality if you disable the wideband setting on your phone (enabled by default). 1048 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 DHCP Server shows the IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IP address. This option is for display only. Dynamic Host Configuration Protocol (DHCP) automatically assigns IP address to devices when you connect them to the network. Cisco IP Phones enable DHCP by default. 1049 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 BootP Server indicates whether the phone obtains its configuration from a Bootstrap Protocol (BootP) server instead of from a DHCP server. This option is for display only. "Yes" indicates that the phone obtains its configuration from a BootP server. "No" indicates that the phone obtains its configuration from a DHCP server. 1050 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 MAC Address shows the unique Media Access Control (MAC) address of the phone. This option is for display only. 1051 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Host Name indicates the shows host name assigned to the phone. This option is for display only. 1052 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Domain Name indicates the name of the Domain Name System (DNS) in which the phone resides. To change the domain name: 1. Press **# to unlock the configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the Domain Name option and press Edit. 4. Use the keypad buttons to enter a new domain name. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. Press Save. 7. Press **# to lock the settings. 1053 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The IP Address indicates the Internet Protocol (IP) address of the phone. If you assign an IP address with this option, you must also assign a subnet mask and default router. To assign an IP address: 1. Press **# to unlock the configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the IP Address option and press Edit. 4. Use the keypad buttons to enter a new IP address. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. Press Save. 7. Press **# to lock the settings. 1054 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Subnet Mask indicates the subnet mask used by the phone. To change the subnet mask: 1. Press **# to unlock the configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the Subnet Mask option and press Edit. 4. Use the keypad buttons to enter a new subnet mask. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. Press Save. 7. Press **# to lock the settings. 1055 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To assign a primary TFTP server: 1. Press **# to unlock the configuration settings. 2. If there is no TFTP Server in the CTL file, you must unlock the CTL file before you can change the TFTP Server. 3. Set the Alternate TFTP option to Yes if it is not already. 4. Choose the TFTP Server 1 option and press Edit. 5. Use the keypad buttons to enter a new TFTP server address. Use . to enter periods and use << to correct mistakes. 6. Press Validate. 7. Press Save. 1056 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The TFTP Server 1 option must contain a value before you assign an alternate TFTP server with the TFTP Server 2 option. To assign an alternate TFTP server: 1. Press **# to unlock the configuration settings. 2. If there is no TFTP Server in the CTL file, you must unlock the CTL file before you can change the TFTP Server. 3. Choose the TFTP Server 2 option and press Edit. 4. Use the keypad buttons to enter a new TFTP server address. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. Press Save. 105701 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Default Router 1 indicates the default gateway used by the phone. Default Router 2 - 5 indicate backup gateways, if applicable. The default router provides connectivity to the IP network beyond the subnet to which the phone belongs. If you manually specify an IP address using the IP Address option, you must indicate the default router that the phone will use. 1057 1058 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To assign a default router: 1. Press **# to unlock the configuration settings. 2. Set the DHCP Enabled option to No if it is not already. 3. Choose the Default Router 1 option and press Edit. 4. Use the keypad buttons to enter the new router IP address. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. (Optional) Use the Default Router 2 - 5 options to add backup gateways. 7. Press Save. 105900 1060 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Changing 105901 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If your network uses domain names instead of IP addresses to identify IP devices, DNS Server 1 shows the IP address of the primary Domain Name System (DNS) server. DNS Server 2 - 5 show backup DNS servers, if applicable. 1059 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To assign a DNS server: 1. Press **# to unlock the configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the DNS Server 1 option and press Edit. 4. Use the keypad buttons to enter the new DNS server address. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. (Optional) Use the DNS Server 2 - 5 options to add backup DNS servers. 7. Press Save. 1062 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To assign an auxiliary VLAN: 1. Press **# to unlock the configuration settings. 2. Choose the Admin. VLAN ID option and press Edit. 3. Use the keypad buttons to enter the new Admin VLAN setting. Use << to correct mistakes. 4. Press Validate. 5. Press Save. 106201 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Admin. VLAN Id indicates the auxiliary Virtual Local Area Network (VLAN) in which the phone is a member. This option is ignored if an auxiliary VLAN is obtained from the switch. 1061 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Operational VLAN ID indicates the auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. This information is obtained through Cisco Discovery Protocol (CDP) from the switch to which the phone is attached and is for display only. To assign a VLAN ID manually, use the Admin VLAN ID option. If neither the auxiliary VLAN nor the Administrative VLAN is configured, this option is blank. 106200 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Admin. VLAN ID Changing Admin. VLAN ID About Operational VLAN ID 1063 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To enable or disable DHCP: 1. Press **# to unlock the configuration settings. 2. Choose the DHCP Enabled option. If DHCP is disabled, this option appears as "DHCP Enabled NO." If DHCP is enabled, this option appears as "DHCP Enabled YES." 3. Press Yes to enable DHCP, or press No to disable DHCP. 106301 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 DHCP Enabled indicates whether the phone is using Dynamic Host Configuration Protocol (DHCP). DHCP automatically assigns IP addresses to devices when you connect them to the network. If you do not use DHCP in your network, you must disable DHCP before manually assigning and IP address to the phone. 106300 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Changing DHCP Enabled 1064 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To release the IP address assigned by DHCP: 1. Press **# to unlock the configuration settings. 2. Choose the DHCP Address Released option. If the DHCP address is currently assigned, this option appears as "DHCP Address Released NO." 3. Press Yes to release the IP address assigned by DHCP. 4. Press Save. The phone remains in an idle state until you manually assign an IP address, set the DHCP Address Released back to No or power cycle the phone. 106401 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 DHCP Address Released allows the IP address assigned by DHCP to be released. Before moving the phone to a new network segment, release the DHCP address. 106400 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Changing DHCP Add. Rel. 1065 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To enable an alternate TFTP server: 1. Press **# to unlock the configuration settings. 2. Choose the Alternate TFTP Server option. If the phone is not using an alternate TFTP server, this option appears as "Alternate TFTP NO." 3. Press Yes. 4. Choose the TFTP Server 1 option and press Edit. 5. Use the keypad buttons to enter the new DNS server address. Use . to enter periods and use << to correct mistakes. 6. Press Validate. 7. Press Save. 101801 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Network Configuration menu provides options for viewing and configuring a variety of network settings. To change settings: 1. Choose Settings > Network Configuration. 2. Press **# to unlock network configuration settings. 3. Choose the option that you want to change. One of these softkeys will be available for each option that you can change: Edit, Yes, or No. See the online help entry for a specific option for more information. 4. Press **# to lock the settings. Tip: The padlock icon in the upper right corner of the Network Configuration menu indicates the current state. 1018 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About DHCP Server BootP Server MAC Address Host Name Domain Name IP Address Load Server RTP Control Protocol 104801 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DHCP Address Released DHCP Enabled DHCP Server Network Config Menu 105203 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DHCP Enabled Topics IP Related Options Network Config Menu Changing Domain Name 105204 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DNS Server 1 - 5 Domain Name IP Address Subnet Mask Network Config Menu 105303 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Assigning IP Address DHCP Enabled Topics IP Related Options Network Config Menu 105403 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DHCP Enabled Topics IP Related Options About 105503 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About TFTP Servers Changing TFTP Server 1 Changing TFTP Server 2 Changing Alt. TFTP Server 1074 1075 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 CallManager 1 - 5 displays a prioritized list of the Cisco CallManager servers that are available for processing calls from this phone. This menu also displays the IP address of an SRST router that is capable of providing limited Cisco CallManager functionality, if such a router is available. For an available Cisco CallManager, an option displays the IP address or name of the Cisco CallManager server and one of the following states: * (Blank) - No current connection to this Cisco CallManager server. * Active - The Cisco CallManager server from which the phone is currently receiving call-processing services. * Standby - The Cisco CallManager server to which the phone switches if the current server becomes unavailable. An option may also display one of more of the following designations or options: * SRST designation -- Indicates a Survivable Remote Site Telephony router capable of providing Cisco CallManager functionality with a limited feature set. This router assumes control of call processing if all other Cisco CallManager servers become unreachable. The SRST Cisco CallManager always appears last in the list of servers, even if it is active. * TFTP designation -- Indicates that the phone was unable to register with a Cisco CallManager listed in its configuration file and it registered with the TFTP server instead. * Authentication icon -- Appears as a shield and indicates that the connection to the Cisco CallManager is authenticated. * Encrypted icon -- Appears as a lock and indicates that the connection to the Cisco CallManager is authenticated and encrypted. For more information about authentication and encryption, refer to the Cisco CallManager Security Guide. 1076 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Directories URL displays the URL of the server from which the phone obtains directory information. To change this URL, use Cisco CallManager. 1077 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Services URL displays the URL of the server from which the phone obtains Cisco IP Phone services. To change this URL, use Cisco CallManager. 1087 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Network Locale Name displays the network locale associated with the phone user. The network locale identifies a set of detailed information to support the phone in a specific location. The network locale contains a definition of the tones and cadences used by the phone. 1091 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To change the SW Port Configuration Option: 1. Press **# to unlock the configuration settings. 2. Choose the SW Port Configuration option and press Edit. 3. Choose one of the port values and press Select. (This must be the same as the PC Port Config setting.) 4. Press Save. 109101 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 SW Port Configuration shows the speed and duplex of the network (switch) port. If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate. If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Press Links for a list of available port settings and a description of each. 109103 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About PC Port Config Changing PC Port Config About SW Port Config Changing SW Port Config Port Settings 1078 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Messages URL displays the URL of the server from which the phone obtains message services. To change this URL, use Cisco CallManager. 1079 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Information URL displays the URL of the help text that appears on the phone. To change this URL, use Cisco CallManager. 1080 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Authentication URL displays the URL that the phone uses to validate requests made to the phone web server. To change this URL, use Cisco CallManager. 1081 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Proxy Server URL displays the host and port used to proxy HTTP requests for access to non-local host addresses from the phone HTTP client. To change this URL, use Cisco CallManager. 1082 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Idle URL displays the URL that the phone displays when the phone has not been used for the time specified in the Idle URL Timer option. For example, you could use the Idle URL option and the Idle URL Timer option to display a stock quote or a calendar on the display screen when the phone has not been used for 5 minutes. To change this URL, use Cisco CallManager. 1083 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Idle URL Time indicates the amount of time in seconds that elapses without user interaction before the URL specified in the Idle URL option is activated. To change this option, use Cisco CallManager. 1084 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Forwarding Delay indicates whether the internal switch begins forwarding packets between the PC port and the switch (SW) port on the phone when the phone becomes active. When this option is set to No, the internal switch begins forwarding packets immediately. When this option is set to Yes, the internal switch waits 8 seconds before forwarding packets between the PC port and the SW port. Set this option to Yes if you connect both ports to switches for redundant uplinks or if you daisy chain phones. To change this option, use Cisco CallManager. 1085 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 PC Port Disabled indicates whether the PC port on the phone is enabled (No) or disabled (Yes). To change this option, use Cisco CallManager. 1086 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 User Locale Name displays the user locale associated with the phone user. The user locale identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information. To change this option, use Cisco CallManager. 1088 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 User Locale Version indicates which version of the user locale is loaded on the phone. This option is for display only. 1089 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Network Locale Version indicates which version of the network locale is loaded on the phone. This option is for display only. 1090 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 User Locale CharSet displays the character set that the phone uses for the user locale. This option is for display only. 1092 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To change the PC Port Configuration Option: 1. Press **# to unlock the configuration settings. 2. Choose the PC Port Configuration option and press Edit. 3. Choose one of the displayed values and press Select. (This must be the same as the SW Port Config setting.) 4. Press Save. 109201 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 PC Port Configuration displays the speed and duplex of the PC port. If you change the setting of the PC Port Configuration option, you must change the SW Port Configuration option to the same setting. Press Links for a list of available port settings and a description of each. 1093 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Headset Enabled shows whether the Headset button is enabled. If the setting displays "YES", the headset is enabled. If it displays "NO", the headset is disabled. To change this setting, use Cisco CallManager. 1094 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Speaker Enabled indicates whether the speakerphone button is enabled. If the setting displays "YES", the speakerphone is enabled. If it displays "NO", the speakerphone is disabled. To change this setting, use Cisco CallManager. 1135 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Garp Enabled indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Disabling the ability of the phone to accept Gratuitous ARP will prevent applications that use this mechanism to monitor and record voice streams from working. If voice monitoring is not desired, set this option to No. To change this option, use Cisco CallManager. 1136 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Video Capability Enabled indicates whether the phone can participate in video calls when connected to an appropriately equipped PC. To change this option, use Cisco CallManager. 1137 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Auto Line Select Enabled indicates whether the phone shifts the call focus to incoming calls on all lines. When this option is set to No (disabled), the phone will only shift the call focus to incoming calls on the line that is in use. When this option is set to Yes, the phone will shift the call focus to the line with the most recent incoming call. To change this option, use Cisco CallManager. 1138 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Voice VLAN Access Enabled indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Setting this option to No (disabled) prevents the attached PC from sending and receiving data on the Voice VLAN. This setting also prevents the PC from receiving data sent and received by the phone. Set this setting to Yes (enabled) if an application that requires monitoring of the phone's traffic is running on the PC. These applications include monitoring and recording applications and network monitoring software. To change this option, use Cisco CallManager. 1019 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About CallManager Config Menu HTTP Config Menu Locale Config Menu UI Config Menu Media Config Menu Power Save Config Menu Ethernet Config Menu Security Config Menu QoS Config Menu 101901 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Device Configuration menu contains sub-menus that provide options for viewing and configuring a variety of device settings. To change settings: 1. Press **# to unlock device configuration settings. 2. Choose the setting that you want to change. One of these softkeys is be available for each option that you can change: Edit, Yes, or No. 3. See the online help entry for a specific option for more information by highlighting the option and pressing [?] twice. 4. Press **# to lock the settings. The lock icon in the upper right corner of the Device Configuration menu indicates the current state. 1122 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 10 Half configures the port to 10-BaseT / half-duplex. 1121 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Auto Negotiate configures the speed and duplex of the port to auto-negotiate. 1123 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 10 Full configures the port to 10-BaseT / full-duplex. 1124 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 100 Half configures the port to 100-BaseT / half-duplex. 1125 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 100 Full configures the port to 100-BaseT / full-duplex. 1020 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Model Information option displays the Model Information screen, which shows information about this Cisco IP Phone. To view model information: 1. Choose Settings > Model Information. 2. Scroll to the information that you want to view. 1095 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Model number indicates the model number of the phone. 1096 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Load File displays the name of the load file running on the phone. 1097 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 App Load ID indicates the firmware version running on the phone. 1098 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Boot Load ID indicates the factory-installed load running on the phone. 1099 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Serial Number displays the serial number of the phone. 1021 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 View Status Messages View Network Statistics View Firmware Versions Expansion Module Menu View Call Statistics 1118 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 JVM Load ID identifies the Java Virtual Machine (JVM) that is running on the phone. 1119 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 OS Load ID identifies the operating system that is running on the phone. 1100 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Status Messages displays diagnostic information you can use to diagnose network problems. For a list and explanations of status messages, refer to the Administration Guide. To view status messages, choose Settings > Status > Status Messages. 1101 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Network Statistics displays information about the phone and network. For a list and explanations of network statistics, refer to the Administration Guide. To view network statistics, choose Settings > Status > Network Statistics. 1117 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Firmware Versions displays the Firmware Version screen, which shows information about the firmware that is running on this Cisco IP Phone. To view information about the firmware that is running on this phone, choose Settings > Status > Firmware Versions. 1142 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Web Access indicates whether web server access to the device is enabled. Enabled means the phone's http server is running and the phone can be accessed via a web browser. Disabled means the phone will not respond to web access requests. To change this setting, use Cisco CallManager. 1143 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Security Mode indicates whether the device security mode is encrypted, authenticated, or non-secure. When the call is encrypted, the phone receives and transmits encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. If the call is routed through non-IP call legs, for example, H.323 or PSTN, the call will be unsecured even though it is encrypted within the IP network and has a lock icon associated with it. The encryption icon displays only when the media streams between two devices are encrypted, but does not indicate whether the video portion of the call is encrypted. For more information, refer to the Cisco CallManager documentation. To change this setting, use Cisco CallManager. 1144 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Indicates whether a Manufacturing Installed Certificate, installed during manufacturing and used for security features is installed on the phone. 1145 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Iindicates whether a Locally Significant Certificate (LSC), used for the security features, is installed on the phone. 1146 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Displays the MD5 hash of the Certificate Trust List (CTL) file that is installed on the phone and lists the IP addresses of trusted servers by their CTL Role. If the CTL File has a certificate for the server, a certificate icon displays next to the item. Note: * The CTL file installs automatically when the phone reboots or resets. * If there is no TFTP server listed in the CTL file, you must unlock the CTL file before you can save changes to any TFTP Server setting. 1148 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Indicates the time each day that the display automatically activates, except for the days specified in the Days Display Not Active field. The time displays in 24 hour format, where 0:00 is midnight. For example, 7:00 am (700) is 7:00 and 2 pm (1400) is 14:00. If this field is blank, it automatically activates at 0:00. To change this setting, use Cisco CallManager. 1149 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Indicates the length of time that the display remains on after being activated at the time specified in the Display On Time field. This value is displayed in the format hours:minutes. For example, to activate the display for 4 hours and 30 minutes, enter 4:30. If this field is blank, the phone turns off at the end of the day (0:00). To change this setting, use Cisco CallManager. 1150 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Indicates the length of time that the phone is idle (and no feature menu is open) before the display turns off. Applies only when the display was off as scheduled and was activated by an end-user by pressing a button, touching the screen, or lifting the handset. The value in this field displays in the format hours:minutes. For example, to turn the display off when the phone is idle for 1 hour and 30 minutes, enter 1:30. To change this setting, use Cisco CallManager. 1151 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Indicates the days that the display is not automatically activated at the time specified in the Display On Time field. To change this setting, use Cisco CallManager. 1153 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 DSCP IP classification for phone-based services. To change this setting, use Cisco CallManager. 1152 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 DSCP IP classification for any phone configuration transfer. To change this setting, use Cisco CallManager. 1154 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 DSCP IP classification for call control signaling. To change this setting, use Cisco CallManager. 1066 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Erase on Settings Menu Erase on Network Config. Menu Erase on CTL File Menu 106601 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press erase on the Settings menu to reset user and network configuration settings to their default values, erase the CTL file, and restart the phone. 106602 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Erase on the Network Configuration menu to clear network configuration settings, remove alternate TFTP servers, set DHCP to Enabled, and reset the phone to allow DHCP to reconfigure the IP address. 106603 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Erase on the CTL File menu, to erase the CTL file and restart the phone. 1169 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Indicates whether the phone will forward packets transmitted and received on the Phone Port to the PC Port. Select Enabled if an application is being run on the PC Port that requires monitoring of the IP Phone's traffic such as monitoring and recording applications (common in call center environments) or network packet capture tools used for diagnostic purposes. To use the Span to PC Port feature, you must also enable PC Voice VLAN access. To change this setting, use Cisco CallManager. 1170 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The TFTP Role is a trusted TFTP server in the CTL File and Trust List. There is a separate entry for each server, if any exist. 1174 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 1000 Full configures the port to 1000-BaseT/full-duplex. This option is not available on all phones. 1155 1156 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Allows the administrator to unlock the CTL file,and use Erase to remove it from the phone or change the TFTP Server setting when there is no TFTP Server specified in the CTL file. Lock locks the CTL file from changes. To Lock or Unlock a CTL file: 1. Navigate to Settings > Security Configuration > CTL File. 2. Press **# to unlock the options .. 3. Highlight the CTL option. 4. Press Unlock to unlock the file, or Lock to lock the file. Only one of those options appears at a time. The phone indicates the status of the CTL file by displaying a locked padlock next to this option if the CTL file is locked, and an unlocked padlock if it is not. 114600 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Lock and Unlock Erase TFTP Role Call Manager Role TFTP / CallManager Role CAPF Role 1161 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 CallManager 1-5 1162 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Directories URL Services URL Messages URL Information URL Authentication URL Proxy Server URL Idle URL Idle URL Time 1163 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 User Locale Name User Locale Version User Locale CharSet Network Locale Name Network Locale Version 1168 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Auto Call Select Auto Line Select BLF for Call Lists Reverting Focus Priority "more" Soft Key Timer 1166 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Headset Enabled Speaker Enabled Video Capability Enabled Recording Tone Recording Tone Local Vol Recording Tone Remote Vol Recording Tone Duration 1164 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Display On Time Display On Duration Display Idle Timeout Days Display Not Active Display On When Incom Call 1165 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Forwarding Delay Span to PC Port 1147 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 PC Port Disabled GARP Enabled Voice VLAN Enabled Web Access Enabled Security Mode MIC LSC CTL File Menu CAPF Server Trust List 802.1X Authentication 802.1X Authentication Status 1167 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 DSCP For Call Control DSCP For Configuration DSCP For Services 109100 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Auto Negotiate 10 Half 10 Full 100 Half 100 Full 1000 Full 1193 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Model Number MAC Address Load File Boot Load ID Serial Number CTL File MIC LSC 1194 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Load File App Load ID JVM Load ID OS Load ID Boot Load ID 1176 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Trust List Menu allows you to view trust list topics on your phone. The trust list contains the Certificate Trust List (CTL) file as well as any server certificates, such as a SRST server certificate. 1177 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The SRST (Secure Survivable Remote Site Telephony) Role is a trusted SRST server in the Trust List. A certificate icon next to the entry indicates a certificate for the server is installed in the phone, and that the phone can make secure connections to it. 1178 2 SoftKey:Exit 3 Key:Info 4 5 CAPF server shows the address of the CAPF (Certificate Authority Proxy Function) server. 117600 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About TFTP Role Call Manager Role TFTP / CallManager Role CAPF Role SRST Role 1171 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Call Manager Role is a trusted Cisco CallManager server in the CTL File and Trust List. There is a separate entry for each server, if any exist. A certificate icon next to the entry indicates a certificate for the server is installed in the phone and that the phone can make secure connections to it. 1172 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Call Manager / TFTP Role is a trusted Cisco CallManager and TFTP server in the CTL File and Trust List. There is a separate entry for each server, if any exist. A certificate icon next to the entry means a certificate for the server is installed in the phone, so the phone can make secure connections to it. 1173 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The CAPF (Certificate Authority Proxy Function) Role is a trusted CAPF server in the CTL File and Trust List. A certificate icon next to the entry indicates a certificate for the server is installed in the phone, and that the phone can make secure connections to it. 1157 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Allows you to install or upgrade the Locally Significant Certificate (LSC). You must enter the authorization string. 1158 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Cancels installation or updating of the Locally Significant Certificate (LSC). 1159 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Provides the authorization string used for a new LSC (Locally Significant Certificate). 1160 2 SoftKey:Exit 3 Key:Info 4 Sends the information you entered to the server. 114500 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Update Stop Authorization 105501 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 TFTP Server 1 indicates the IP address of the primary Trivial File Transfer Protocol (TFTP) server used by the phone. By default this server is CiscoCM1. If you do not use DHCP to direct the phone to a TFTP server, you must manually assign a TFTP server. TFTP Server 2 indicates the IP address of an optional backup Trivial File Transfer Protocol (TFTP) server that the phone uses if the primary TFTP server is unavailable. Alternate TFTP indicates whether the phone is using an alternate Trivial File Transfer Protocol (TFTP) server. If you are using DHCP but you want to override the TFTP address that the phone received through DHCP, enable an alternate TFTP server. If this is set to Yes, you must enter a value for TFTP Server 1. If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 1 option. In this case, the phone will delete the CTL file when you save changes to the TFTP Server 1 option. 105700 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Changing Default Router 1179 1180 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 Expansion Module Load identifies the firmware version running on the Cisco IP Phone 7914 Expansion Module you connected to your phone. There is an entry for each connected Expansion Module device. 1184 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 The PC VLAN parameter enables phones to strip the 802.1p/q tags from packets as they exit the phone PC port. This parameter is useful for systems that use voice VLANs with non-Cisco switches and is available only when the Admin VLAN is active. To set the parameter: 1. Press Settings > Network Configuration > PC VLAN. 2. Set it as follows: * blank to disable * 1 through 4094 to strip tags from all VLANs. 1185 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 The Protocol field displays the name of the Call Control Protocol which the phone is running, such as SCCP or SIP. 1186 1187 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Expansion Module Menu lists the Cisco IP Phone 7914 Expansion Module devices attached to your phone. Select a device to open the status screen. and display current status of the device: "Not Configured", "Online", or "Offline". 1189 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Call Statistics displays information about display counters, statistics, and voice quality metrics on a current call or the last call completed. For more information, see the Administration Guide. To view call statistics, choose Settings > Status > Call Statistics. To view call statistics for an active call, press the help button twice in succession during the call session. 1192 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Load Server shows the IP address of the server where the phone obtains firmware loads and upgrades. This server is used in place of the TFTP server defined in CallManager. The Load Server must be running TFTP services and have the load file in its TFTP path. If the load file is not found, the load will not install and the phone will not be redirected to the original TFTP server. 1197 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Hold Reversion limits the amount of time that a call can by put on hold before reverting back to the phone that put the call on hold. Revert Focus Priority settings indicate the priority of the reverted calls and any incoming calls on the same line: * Lower: Focus priority is given to incoming calls. * Higher: Focus priority is given to reverting calls. * Even: Focus priority is given to the first call. To change this option, use Cisco Unified CallManager. 1198 2 SoftKey:Exit 3 Key:Info 4 5 Indicates whether a recording tone (beep tone) is enabled or disabled for the phone. If the recording tone option is enabled, the phone plays the beep tone in both directions of every call, regardless of whether the call is recorded. The beep tone first sounds when a call is answered. 1199 2 SoftKey:Exit 3 Key:Info 4 5 Indicates the volume setting for the beep tone that is received by the party whose phone has the Recording Tone option enabled. This setting applies for each listening device (handset, speakerphone, headset). 1200 2 SoftKey:Exit 3 Key:Info 4 5 Indicates the volume setting for the beep tone that the remote party receives. The remote party is the party who is on a call with the party whose phone has the Recording Tone option enabled. 1201 2 SoftKey:Exit 3 Key:Info 4 5 Indicates the length of time in milliseconds for which the beep tone plays. If the value configured here is less than one third the interval, then this value overrides the default provided by the Network Locale. 1215 2 SoftKey:Exit 3 Key:Info 4 5 Indicates whether the display screen will illuminate when an incoming call is received. 1213 2 SoftKey:Exit 3 Key:Info 4 5 Indicates whether the phone automatically shifts the call focus to an incoming call on the same line when the user is already on a call. When enabled, the phone shifts the call focus to the most recent incoming call. When disabled, all automatic focus changes, including Auto Line Select, are disabled regardless of their setting. To change this option, use Cisco CallManager. 1214 2 SoftKey:Exit 3 Key:Info 4 5 Indicates the number of seconds that additional softkeys are displayed after the user presses more. If this timer expires before the user presses another softkey, the display reverts to the initial softkeys. To change this option, use Cisco CallManager. 666 2 SoftKey:Exit 3 Key:Info 4 5 1202 2 SoftKey:Exit 3 Key:Info 4 5 Indicates whether the phone supports the RTP Control Protocol. Settings include: * Enabled * Disabled?Default If disabled, several call statistic values display as 0. 1203 2 SoftKey:Exit 3 Key:Info 4 5 Indicates whether the display screen will illuminate when an incoming call is received. 1209 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Determines whether 802.1X authentication is enabled: * Enabled?Phone uses 802.1X authentication to request network access. * Disabled?Default setting in which the phone uses CDP to acquire VLAN and network access. 1207 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Select one of the following: * Enabled?Phone uses 802.1X authentication to request network access. * Disabled?Default setting in which the phone uses CDP to acquire VLAN and network access. 1211 2 SoftKey:Exit 3 Key:Info 4 5 Real-time progress of the 802.1X authentication status, displaying one of these states: * Disabled?802.1X is disabled and transaction was not attempted * Disconnected?Physical link is down or disconnected * Connecting?Trying to discover or acquire the authenticator * Acquired?Authenticator acquired, awaiting authentication to begin * Authenticating?Authentication in progress * Authenticated?Authentication successful or implicit authentication due to timeouts * Held?Authentication failed while waiting for next attempt (approximately 60 seconds) 1212 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The device indentifier is based on the phone's model number and MAC address. This option is for display only. 1208 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Device Authentication Device Auth. Enable/Disable 120801 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Determines whether 802.1X authentication is enabled or disabled. 1210 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Device Authentication EAP-MD5 Device Authentication Status 121901 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Device ID Shared Secret Realm 121902 2 SoftKey:Exit 3 Key:Info 4 5 Choose a password to use on the phone and on the authentication server. The password must be between 6 and 32 characters, consisting of any combination of numbers or letters. Note: If you disable 802.1X authentication or perform a factory reset of the phone, the shared secret is deleted. 121903 2 SoftKey:Exit 3 Key:Info 4 5 Indicates the user network domain, always set as Network. 1 To dial the number 1, press 1. To enter text information, continue pressing this key until the desired number or character is selected. The sequence is as follows: 1 ! | ' : ; 2 To dial the number 4, press 4. To enter text information, continue pressing this key until the desired number or letter including case is selected. The sequence is as follows: g h i 4 G H I 3 To dial the number 7, press 7. To enter text information, continue pressing this key until the desired number or letter including case is selected. The sequence is as follows: p q r s 7 P Q R S. 4 To dial an asterisk ( * ) or "star" press *. To enter text information, continue pressing this key until the desired character is selected. The sequence is as follows: . @ ~ * & %. 5 To dial the number 2, press 2. To enter text information, continue pressing this key until the desired number or letter including case is selected. The sequence is as follows: a b c 2 A B C. 6 To dial the number 5, press 5. To enter text information, continue pressing this key until the desired number or letter including case is selected. The sequence is as follows: j k l 5 J K L. 7 To dial the number 8, press 8. To enter text information, continue pressing this key until the desired number or letter including case is selected. The sequence is as follows: t u v 8 T U V. 8 To dial the number 0 or to automatically dial the operator, press 0. To enter text information, continue pressing this key until the desired number or character is selected. The sequence is as follows: . - _ 0 = , (space). 9 To dial the number 3, press 3. To enter text information, continue pressing this key until the desired number or letter including case is selected. The sequence is as follows: d e f 3 D E F. 10 To dial the number 6, press 6. To enter text information, continue pressing this key until the desired number or letter including case is selected. The sequence is as follows: m n o 6 M N O. 11 To dial the number 9, press 9. To enter text information, continue pressing this key until the desired number or letter including case is selected. The sequence is as follows: w x y z 9 W X Y Z. 12 To dial a pound sign ( # ), press #. To enter text information, continue pressing this key until the desired number or letter including case is selected. The sequence is as follows: # + $ ¤ £ \. 13 Volume down is used to adjust volume settings and some preference settings. To reduce ringer volume, choose Settings and choose Ring Type. While your selected Ring Type is playing, use the volume buttons to adjust the sound. Save this volume level by choosing OK, then Save. To reduce volume to the speaker, handset, or headset, use the volume buttons while on a call. To save the setting permanently, press Save. To reduce the contrast on your display, press Settings > Contrast and use the volume buttons until you see the desired contrast. To save this setting, press Ok > Save. 14 Volume up is used to adjust volume settings and some preference settings. To increase ringer volume, choose Settings and choose Ring Type. While your selected Ring Type is playing, use the volume buttons to adjust the sound. Save this volume level by choosing OK, then Save. To increase volume to the speaker, handset, or headset, use the volume buttons while on a call. To save the setting permanently, press Save. To increase the contrast on your display, press Settings > Contrast and use the volume buttons until you see the desired contrast. To save this setting, press Ok > Save. 15 To toggle between a headset and handset or speakerphone operation, choose Headset. Prior to using this feature, be sure to plug in a headset. The headset jack is located on the back of the phone. 16 To place and answer calls using the speakerphone, choose Speaker. Use the speakerphone with any other feature. To place a speakerphone call, choose Speaker and dial the number. To answer or disconnect a speakerphone call, choose Speaker. To change between handset and speakerphone during a call: From handset to speakerphone, choose Speaker and hang up the handset. From speakerphone to handset, lift the handset. 17 To turn off the microphone, choose Mute. Mute allows you to listen, but the other party cannot hear you. To mute a call, choose Mute. To disengage Mute, choose Mute again. 18 For information, choose the [?] button. You can use the [?] button in three ways: 1. Choose the [?] button and then any other key about which you would like information. 2. Choose the [?] button twice quickly to view information about the phone help. 3. Choose the [?] button twice quickly during an active call to view network statistics about the active call. 19 To access the voice messaging system, choose Messages. 20 To access the various services offered by the phone choose Services. To access and download available software plugins, enter this URL into the web browser on your computer: http://[SERVER_NAME]/ccmuser/downloads.asp Services are configured in the User Options web pages. See your User Guide or administrator for details. 21 To access a history of missed, received, and placed calls, as well as the personal and corporate directories, if available, choose Directories. When your phone display indicates that you have missed calls, you can use the Recent Calls feature in the directory to locate the telephone number of those calls. 22 To change the contrast on your LCD, choose a ring type, and view network configuration and status information, choose Settings. To permanently save volume settings, you must choose Save after adjusting the sound. 23 To scroll up on the LCD, press the scroll up button. A small arrow displays when there is text for you to scroll through. 24 To scroll down on the LCD, press the scroll down button. A small arrow displays when there is text for you to scroll through. 25 Programmable buttons are configured by your administrator to be a line, speed dial, service, or feature button. You assign speed dial numbers and services to the programmable buttons using the User Options web pages. Press a Line button to switch lines, or to make a call or answer a call on that line. Press again to switch to a call summary. Press a speed dial button to dial the associated number. If you have more speed dials than speed dial buttons, you can use Abbreviated Dial to dial those numbers. Feature buttons are special features your administrator can configure. One example is the Privacy feature. Press Private to keep call information private and block Barge on a shared line. 26 Programmable buttons are configured by your administrator to be a line, speed dial, service, or feature button. You assign speed dial numbers and services to the programmable buttons using the User Options web pages. Press a Line button to switch lines, or to make a call or answer a call on that line. Press again to switch to a call summary. Press a speed dial button to dial the associated number. If you have more speed dials than speed dial buttons, you can use Abbreviated Dial to dial those numbers. Feature buttons are special features your administrator can configure. One example is the Privacy feature. Press Private to keep call information private and block Barge on a shared line. 27 Programmable buttons are configured by your administrator to be a line, speed dial, service, or feature button. You assign speed dial numbers and services to the programmable buttons using the User Options web pages. Press a Line button to switch lines, or to make a call or answer a call on that line. Press again to switch to a call summary. Press a speed dial button to dial the associated number. If you have more speed dials than speed dial buttons, you can use Abbreviated Dial to dial those numbers. Feature buttons are special features your administrator can configure. One example is the Privacy feature. Press Private to keep call information private and block Barge on a shared line. 28 Programmable buttons are configured by your administrator to be a line, speed dial, service, or feature button. You assign speed dial numbers and services to the programmable buttons using the User Options web pages. Press a Line button to switch lines, or to make a call or answer a call on that line. Press again to switch to a call summary. Press a speed dial button to dial the associated number. If you have more speed dials than speed dial buttons, you can use Abbreviated Dial to dial those numbers. Feature buttons are special features your administrator can configure. One example is the Privacy feature. Press Private to keep call information private and block Barge on a shared line. 29 Programmable buttons are configured by your administrator to be a line, speed dial, service, or feature button. You assign speed dial numbers and services to the programmable buttons using the User Options web pages. Press a Line button to switch lines, or to make a call or answer a call on that line. Press again to switch to a call summary. Press a speed dial button to dial the associated number. If you have more speed dials than speed dial buttons, you can use Abbreviated Dial to dial those numbers. Feature buttons are special features your administrator can configure. One example is the Privacy feature. Press Private to keep call information private and block Barge on a shared line. 30 Programmable buttons are configured by your administrator to be a line, speed dial, service, or feature button. You assign speed dial numbers and services to the programmable buttons using the User Options web pages. Press a Line button to switch lines, or to make a call or answer a call on that line. Press again to switch to a call summary. Press a speed dial button to dial the associated number. If you have more speed dials than speed dial buttons, you can use Abbreviated Dial to dial those numbers. Feature buttons are special features your administrator can configure. One example is the Privacy feature. Press Private to keep call information private and block Barge on a shared line. 42 TFTP Server 2 displays the IP address of the backup TFTP server. This server is used to obtain configuration files and software upgrades if the primary TFTP server is unavailable. To edit this field, Alternate TFTP must be set to Yes and TFTP Server must contain a value. 43 Identifies the locale associated with the phone user. The user locale identifies a set of detailed information to support users, including language, font, and date/time formatting. 44 Identifies the locale associated with the phone. The network locale identifies a set of detailed information to support the hardware in a specific location. The network locale contains a definition of the tones and cadences used by the phone in a specific geographic area. 100 To view the selected item, choose Select. Use the scroll bar buttons to move through the list of items. 101 To exit the menu, choose Exit. 102 To reduce the contrast on your display, press Down. You can see the effect on the display. When you have finished, choose OK, then Save. 103 To increase the contrast on your display, press Up. You can see the effect on the display. When you have finished, choose OK, then Save. 104 When you have finished setting the contrast for your display, choose OK. To save the changes, choose Save. 105 To exit the contrast feature, choose Cancel. No settings will be saved unless you choose Save. 109 To automatically dial the selected number listed, choose Dial. Use the scroll bar buttons to move through the list, and choose Dial when the number you want to call is selected. 110 To exit the menu, choose Exit. 111 To retrieve the next group of 32 entries to the list, choose Next. When you browse a long list, you are only presented with 32 entries at a time. 112 To search for a name or number in the directory, use the corresponding letters on the dialing pad to enter search criteria and choose Search. 113 To backspace over characters, choose <<. 114 To cancel search, choose Cancel. 115 To display the selected number from the list of calls, and then edit the number: 1. Choose EditDial. 2. To remove characters, use the << button to backspace over characters, or choose More, then Delete. 3. Choose Dial to call the number as shown on the display. 116 To refine your search criteria, or to search for another name or number in the directory, choose Search. 120 To scroll to the next option or to obtain the latest available information, choose Update. 121 To exit the menu, choose Exit. 125 To disable the selected feature, choose No. 126 To save changes and exit the menu, choose Save. When no changes have been made to the network configuration, this key is unavailable. 127 To exit without saving any changes, choose Cancel. 128 To edit a field, choose Edit. If the Edit softkey is greyed out, this field is not editable at this time. 129 To save changes and exit the menu, choose Save. When no changes have been made to the network configuration, this key is unavailable. 130 To exit without saving any changes, choose Cancel. 131 To enable the selected feature, choose Yes. 132 To save changes and exit the menu, choose Save. When no changes have been made to the network configuration, this key is unavailable. 133 To exit without saving any changes, choose Cancel. 135 To exit the menu, choose Exit. 136 To exit without saving any changes, choose Cancel. 140 To backspace over characters, choose <<. 141 To insert a period or dot, choose . (dot). 142 To validate the entry, choose Validate. 143 To exit without saving any changes, choose Cancel. 144 To backspace over characters, choose <<. 146 To validate the entry, choose Validate. 147 To exit without saving any changes, choose Cancel. 148 To select a ring type, use the scroll bar buttons to move through the list of ring types, and then choose Select. The ring type you selected shows a check mark in the box next to it. To save your choice, choose OK, then Save. 149 To hear the current ring type, choose Play. Use the scroll bars to move through the list and listen to the different ring types. 150 To exit the ring type option, choose OK. To save your changes, you must choose Save. 151 To automatically dial the number as shown on the display, choose Dial. 152 To backspace over the number shown on the display, choose <<. Use the phone keypad to type additional numbers, and the >> button to move forward through the numbers on the display. 153 To move forward through the numbers on the display, choose >>. Use the phone keypad to type additional numbers, and the << button to backspace over the number shown on the display. 154 To delete a single digit that is selected by the cursor, choose Delete. You can use the phone keypad to type additional numbers, and then choose Dial to automatically dial the edited number. 155 To exit the EditDial operation and return to the list of calls, choose Cancel. 156 To automatically dial the selected number in the list of calls, choose Dial. Use the scroll bar buttons to move through the list, and choose Dial when the number you want to call is selected. 157 To display the selected number from the list of calls, and then edit the number: 1. Choose EditDial. 2. To remove characters, use the << button to backspace over characters, or choose More, then Delete. 3. Choose Dial to call the number as shown on the display. 158 When you have finished viewing the list of calls, choose Exit. 159 To select an item in the menu, choose Select. Use the scroll bar buttons to move through the list. 160 To save your settings, choose Save. You must do this before pressing Exit or your changes will not be saved. 161 To exit the menu, choose Exit. If you have made changes that you want to save, you must choose Save or your changes will not be saved. 162 To restore the settings you had saved prior to any changes made in this menu, choose Restore. 163 To restore the settings originally coded into the phone when it was assembled at the factory, choose Default. 164 To save changes and exit the menu, choose Save. When no changes have been made to the network configuration, this key is unavailable. 169 To delete all records in the Missed, Received, or Placed directories, select the directory that you want to delete and choose Clear. 200 To see additional options, choose More. 301 To automatically redial the last number dialed for the selected line, choose Redial. To redial a number on Line 1, choose Redial. To redial a number on any line other than Line 1, select the Line first, then choose Redial. 302 To select a line and hear dial tone, choose NewCall. Use the phone keypad to dial a call. 303 To place a caller on hold, choose Hold. Once the caller is on hold, you can place a new call if desired. The call on hold flashes to indicate the hold status. To connect to the caller again, choose Resume. 304 To send the caller to another phone: 1. Choose Transfer. This places the caller on hold. 2. Dial the number to which you want to transfer the call. 3. When you hear ringing, choose Transfer again and hang up, or when the party answers, announce the call and press Transfer and hang up. 4. If the party to which you are transferring the call refuses it, press Resume to return to the original call. Note: If your administrator enabled on-hook call transfer, you can complete the transfer by hanging up the phone. (Pressing End Call still cancels the transfer.) 305 To send all calls destined for your phone to another phone, choose CFwdAll and dial the number to which you want to forward all calls. Be sure to dial the number exactly as you would if you were calling it. For example, dial an access code such as "9" or the area code if necessary. The phone displays the number to which all calls are now forwarded. To cancel Call Forward All: Choose CFwdAll. Two tones are played, and then the number to which calls were previously forwarded is erased. Calls are now received at your phone and will not be forwarded. 308 To backspace over digits you have dialed, choose <<. 309 To terminate a call, choose EndCall. 310 To retrieve a call that has been placed on hold, choose Resume. If you have multiple lines, select the line first. 311 To be connected with an incoming call, choose Answer. 313 To conference two or more callers: 1. During an active call, press the Confrn button. 2. Dial another number. The first caller is automatically placed on hold while you are connected to the second caller. 3. When the second caller is connected to you, choose Confrn again to connect all three parties. You can continue to add more callers. If you hang up during the conference, no additional callers can be added, but the conference remains active until only two parties remain. 314 To store a call at a specified number, choose Park. Make a note of the number at which the call has been parked. To retrieve a parked call, go to another phone and dial the number at which the call has been parked. The caller is connected to you. There is a limited amount of time to retrieve the parked call before it is disconnected; see your system administrator for more information. 316 To establish a Meet-Me conference, use the MeetMe button along with specified conference numbers. Once established, other callers can dial into the Meet-Me conference. Even if the conference initiator disconnects from the conference, new callers can still join the conference. Meet-Me conference numbers are configured by your system administrator. To establish a Meet-Me conference: Choose the MeetMe button and dial a Meet-Me conference number. To join a Meet-Me conference: Dial a Meet-Me conference number (as provided by the Meet-Me conference initiator). You are connected to the conference only after the conference initiator has dialed in and established the conference. 317 Call Pickup (PickUp) allows you to answer a call ringing at another device in your specified pickup group. The phone picks up the longest alerting call in the group. To pick up a call: 1. When you hear the call ring on another phone in your group, press PickUp. If you want to pickup the call on a line other than your primary line, go offhook on that line first, then press PickUp. 2. If your phone is not configured to auto-pickup, you can view the caller information and press Answer when you are ready to take the call. If you have auto-pickup enabled, the call is transferred automatically. Note: Your administrator configures your pickup groups, and enables auto-pickup. 318 Group Call Pickup (GPickUp) allows you to answer a call ringing at another device in another specified pickup group. The phone picks up the longest alerting call in the group. To pick up a call: 1. When you hear the call ring on another phone in another group, press GPickUp. If you want to pickup the call on a line other than your primary line, go offhook on that line first, then press GPickUp. 2. Enter the number of the group you wish to pick up. 3. If your phone is not configured to auto-pickup, you can view the caller information and press Answer when you are ready to take the call. If you have auto-pickup enabled, the call is transferred automatically. Note: Your administrator configures your pickup groups, assigns pickup group numbers, and enables auto-pickup. 319 If you are the conference controller, you can drop the last conference participant in a conference, using RmLstC. If a conference participant transfers the conference to another party, the transferred party becomes the last conference participant in the conference. If a conference participant parks the conference, they become the last party in the conference when they resume the conference. 320 When you receive a busy or ringing tone, you can receive notification when the called party becomes available by pressing CallBack. You can press Exit to close the confirmation screen or press Cancel to cancel the call back notification. To verify the status of the call back notification, press CallBack while your phone is idle. When the person you called becomes free, a notification appears. Press Dial to call the number. You cannot activate call back notification if the called party has forwarded all calls to another extension. 322 To submit information about problem phone calls to your system administrator, press the QRT softkey. 365 To immediately send the selected call to a configured divert destination, press ImmDiv. 366 To intercept a call sent to your assistant on your behalf, press Intrcpt. To successfully intercept the call, you must press the softkey before your assistant answers the call. This action redirects the call to your phone. 367 To toggle the status lines on and off, press SetWtch. When SetWtch is on, status lines appear on your phone display that show information about the current calls being handled by your assistant on your behalf. When SetWtch is off, the status lines do not display on your phone. The status of the softkey appears on the phone display. 368 To transfer the selected call to the voice mailbox of the original called party, press TrnsfVM. 369 To toggle audible ringing on incoming calls on and off, press DND. When DND is on, the do not disturb feature is on, and the phone does not ring for incoming calls. When DND is off, the phone rings for incoming calls. The status of the softkey appears on the phone display. 370 To toggle the send all incoming calls feature on and off, press DivAll. When DivAll is on, all incoming calls are sent to a configured send all calls destination. When DivAll is off, no incoming calls are sent to the send all calls destination. The status of the softkey appears on the phone display. 400 DHCP Server displays the IP address of the server, provided by either a DHCP server or a BOOTP server. Only the system administrator can change this setting. 401 BOOTP Server indicates whether a BOOTP server provided the phone's IP address. Only the system administrator can change this setting. 402 MAC Address is the unique machine address for the phone. 403 Host Name is the unique name used by the Cisco CallManager to identify the phone. 404 Domain Name displays the unique domain name used by DNS to represent the network to which the phone is attached. 405 IP Address displays the IP address for the phone. 406 Subnet Mask displays the subnet mask used by the phone. 407 TFTP Server displays the IP address of the server used to obtain configuration files and software upgrades. To edit this field, Alternate TFTP must be set to Yes. 408 Default Router displays the IP address of an IP router attached to the phone's network. 409 Displays the IP address of a backup default router, if configured. 410 DNS Server displays the IP address used to resolve the names of Cisco CallManagers and TFTP servers. 411 Displays the IP address of a backup DNS Server, if configured. 412 Operational VLAN Id is a unique number that identifies the switched network Virtual LAN to which the phone is attached. 413 Admin. VLAN Id is a unique number assigned by the system administrator. 414 CallManager 1 displays the IP address of the primary Cisco CallManager server. It also displays the state of the primary Cisco CallManager. 415 Displays the IP address and state of any backup Cisco CallManager servers, if configured. 416 DHCP Enabled setting can be changed only by the system administrator. 417 DHCP Address Release setting can be changed only by the system administrator. 418 Alternate TFTP setting can be changed only by the system administrator. 419 Erase Configuration setting can be changed only by the system administrator. It changes these settings to their default values: Network Configuration menu settings (including password), Device Configuration menu settings, volume settings, and contrast settings. 420 Status Messages are used by the system administrator to diagnose configuration problems. 421 Network Statistics displays call statistics for an active call. 422 Firmware Versions displays the revision level of the software used by the phone. 423 Application Load ID is a software identifier used by the system administrator for diagnostic purposes. 424 Boot Load ID is a software identifier used by the system administrator for diagnostic purposes. 425 Network Configuration displays configuration information the phone. Only the system administrator can change these settings. 426 Status displays status messages, network statistics, and firmware version information. 427 Information URL displays the URL used to access the information web service. 428 Directories URL displays the URL used to access the directories web service. 429 Messages URL is not operational. 430 Services URL displays the URL used to access the services web service. 500 Missed Calls displays a history of up to 32 calls that have been received by the phone but not answered. You can select a call from the list and speed dial the number to return a call. 501 Received Calls displays a history of up to 32 calls that have been received by the phone. You can select a call from the list and speed dial the number to place a call. 502 Placed Calls displays a history of up to 32 calls that have been placed from the phone. You can select a call from the list and speed dial the number to place a call. 503 Personal Directory is not yet operational. 504 Corporate Directory is not yet operational. 505 Contrast allows you to adjust the contrast of the phone's display. Press the Up or Down key until you can see all of the objects on the contrast display screen. When you have adjusted the contrast to your preference, press OK, then Save. 506 Ring Type allows you to select the type of ring tone used by the phone. 507 Edit allows you to edit the selected IP address. 508 "From" lines display the number of a call that was received by the phone. The time of each call is shown at the bottom of the screen. 509 "To" lines display the number of a call that was placed from the phone. The time of each call is shown at the bottom of the screen. 510 Default Ring is the standard ring type. Scroll through the list to listen to the ring types. Press Select to choose your preferred ring type, and then press OK. Press Save on the next screen to save your preference. 511 Scroll through the list to listen to the ring types. Press Select to choose your preferred ring type, and then press OK. Press Save on the next screen to save your preference. 512 To access the voice messaging system, choose Messages. 122 Use Clear to remove the currently stored information. 124 To exit the menu, choose Exit. 306 CfwdBusy 307 CfwdNoAnswer 315 Use Join to create a standard conference among several current calls on a single line. Highlight a call and press Select. Continue selecting calls until all of the calls you want to combine have a checkmark beside them. Press Join. The calls with checkmarks, the current active call, and the current highlighted call are added to a conference. Your administrator determines the maximum number of callers that can be in a conference at once. You can join calls into an existing conference or have multiple conferences on one line, but you cannot join multiple conferences together. If you do not select at least two calls as described above, the Join will not work. 327 Use Malicious Caller ID to notify your system administrator about suspicious or harassing calls that you receive. To report a malicious call, press MCID during the call. You can only use MCID during an active call. After you press MCID, the call continues until you hang up or otherwise end the call. 328 Use direct transfer to transfer one active call to another active call: Highlight a call and press Select. Choose the second call the same way, or by making it the active call, or the highlighted call. Press DirTrfr. You must choose exactly two calls or the transfer will fail. You can use Direct Transfer to transfer a single party to a conference call, a barged call, or a Meet-Me conference, but you cannot use Direct Transfer on two calls that are either conference calls or barged calls to chain them together. If you want to join the two calls but stay on the line, use Join or Confrn to create a conference. 329 Use Select to choose a call in order to perform a task with it, such as Join or Direct Transfer (DirTrfr). Select also "claims" a call on a shared line. 330 Conference List allows you to view a list of conference participants, and use Remove to remove members (conf. controller only). Participants are listed from most recent to first added and the controller of the conference always appears at the bottom of the list and has an asterisk (*) next to their extension. The list is not automatically updated; use Update to refresh. To use ConfList, highlight and select a call, then press ConfList. 331 Immediate Divert allows you to send a call to the voice messaging system. You can use iDivert as either the calling or called party, on active or held calls, or on a conference. To divert an active or held call to your voice messaging system, choose iDivert. iDivert is not supported when call forwarding is active. 332 cBarge allows you to join an established call on a shared line and convert it to a standard conference. 1. Select an active call on one of your shared lines and press cBarge. 2. To end the conference, hang up. When you hang up, the original call continues. Tips: * If the target phone disconnects, you remain connected with the party they were originally connected to. * The target phone is the conference controller. * You cannot chain together multiple conferences using cBarge. * If you do not want someone to use cBarge to join your calls, or to be able to see call information, press Private (if your administrator configured the Privacy feature). 170 If you configure more speed dial numbers using the User Options web pages than you have speed dial buttons on your phone, you can dial those numbers using Abbreviated Dial. While the phone is on hook, enter the digits of the speed dial access number. For example, if the speed dial you want to dial is access number 55, dial 55. Then, press AbbrDial. 431 Forwarding Delay shows whether the internal switch begins forwarding packets between the PC port and the switch (SW) port on the phone when the phone becomes active. When this option is set to No, the internal switch begins forwarding packets immediately. When this option is set to Yes, the internal switch waits 8 seconds before forwarding packets between the PC port and the SW port. Set this option to Yes if you connect both ports to switches for redundant uplinks or if you daisy chain phones. To change this option, use Cisco CallManager. 432 Idle URL shows the URL that the phone displays when the phone has not been used for the time specified in the Idle URL Timer option. For example, you could use the Idle URL option and the Idle URL Timer option to display a stock quote or a calendar on the LCD screen when the phone has not been used for 5 minutes. To change this URL, use Cisco CallManager. 433 Idle URL Time shows the amount of time in seconds that elapses without user interaction before the URL specified in the Idle URL option is activated. To change this option, use Cisco CallManager. 434 Authentication URL shows the URL that the phone uses to validate requests made to the phone web server. To change this URL, use Cisco CallManager. 435 Proxy Server URL shows the host and port used to proxy HTTP requests for access to non-local host addresses from the phone HTTP client. To change this URL, use Cisco CallManager. 436 PC Port Disabled shows whether the PC port on the phone is enabled (No) or disabled (Yes). To change this option, use Cisco CallManager. 437 SW Port Configuration shows the speed and duplex of the switch port. If you change the setting of the SW Port Configuration option, you must change the PC Port Configuration option to the same setting. To change the SW Port Configuration Option: 1. Unlock the device configuration settings. 2. Choose SW Port Configuration > Edit. 3. Choose one of the available values and press Select. 4. Press Save. 438 PC Port Configuration shows the speed and duplex of the PC port. If you change the setting of the PC Port Configuration option, you must change the SW Port Configuration option to the same setting. To change the PC Port Configuration Option: 1. Unlock the device configuration settings. 2. Choose the PC Port Configuration > Edit. 3. Choose one of the available values and press Select. 4. Press Save. 439 TFTP Server 2 indicates the IP address of an optional backup Trivial File Transfer Protocol (TFTP) server that the phone uses if the primary TFTP server is unavailable. The TFTP Server 1 option must contain a value before you assign an alternate TFTP server with the TFTP Server 2 option. To assign an alternate TFTP server: 1. Unlock network config settings. 2. If necessary, unlock the CTL file: Settings > Security Config > CTL File > Unlock. 3. Press TFTP Server 2 > Edit. 4. Use the keypad buttons to enter a new TFTP server address. 5. Press Validate > Save. 6. If you unlocked the CTL file, make sure to lock it again. 445 Handset Only Mode indicates whether the headset and speaker are enabled (No) or disabled (yes). Use Cisco CallManager to modify this field. 446 Garp Enabled indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Disabling the ability of the phone to accept Gratuitous ARP will prevent applications that use this mechanism to monitor and record voice streams from working. If voice monitoring is not desired, set this option to No. To change this option, use Cisco CallManager. 447 Voice VLAN Access Enabled indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Setting this option to No (disabled) prevents the attached PC from sending and receiving data on the Voice VLAN. This setting also prevents the PC from receiving data sent and received by the phone. Set this setting to Yes (enabled) if an application that requires monitoring of the phone's traffic is running on the PC. These applications include monitoring and recording applications and network monitoring software. To change this option, use Cisco CallManager. 448 Auto Line Select Enabled indicates whether the phone shifts the call focus to incoming calls on all lines. When this option is set to No (disabled), the phone will only shift the call focus to incoming calls on the line that is in use. When this option is set to Yes, the phone will shift the call focus to the line with the most recent incoming call. To change this option, use Cisco CallManager. 449 Video Capacity Enabled indicates whether the phone can participate in video calls when connected to an appropriately equipped PC. To change this option, use Cisco CallManager. 450 DSCP For Call Control is the DSCP IP classification for call control signaling. To change this setting, use Cisco CallManager. 451 DSCP For Configuration is the DSCP IP classification for any phone configuration transfer. To change this setting, use Cisco CallManager 454 Security enabled indicates whether the device security mode is non-secure (No) or authenticated (Yes). Use Cisco CallManager to modify this option. 455 Web Access enabled indicates whether the web access to the device is enabled. Enabled means the phone's http server is running and the phone can be accessed via a web browser. Disabled means the phone will not respond to web access requests. To change this setting, use Cisco CallManager. 171 Erase Configuration setting can be changed only by the system administrator. It changes these settings to their default values: Network Configuration menu settings (including password), Device Configuration menu settings, volume settings, and contrast settings. 456 User Locale Name shows the user locale associated with the phone user. The user locale identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information. To change this option, use Cisco CallManager. 457 Network Locale Name shows the network locale associated with the phone user. The network locale identifies a set of detailed information to support the phone in a specific location. The network locale contains a definition of the tones and cadences used by the phone. To change this setting, use Cisco CallManager. 458 User Locale Version shows which version of the user locale is loaded on the phone. This entry is for display only. 459 Network Locale Version shows which version of the network locale is loaded on the phone. This entry is for display only. 453 The certificates menu allows you to install or update a phone certificate. 441 Model Information displays hardware and software information about the phone, including model number, firmware loads, and security certificate information. 440 Expansion Module Stats displays information about the Cisco IP Phone 7914 Expansion Modules, if connected to the phone. 452 DSCP For Services is the DSCP IP classification for phone-based services. To change this setting, use Cisco CallManager. 321 Barge allows you to join an in-progress call on a shared line with minimal interruption to the call. Some features are not available when you use Barge. Only certain target phones support the Barge feature. If you do not want someone to use Barge or cBarge to join your calls, or to be able to see call information, use the Privacy feature by pressing the Private button. To join an active call on shared line (barge): 1. Select an active call on one of your shared lines. 2. Press Barge. 3. To end the conference, hang up. When you hang up, the original call continues. 172 Update allows you to install or upgrade the Locally Significant Certificate (LSC). 173 Stop cancels installation or updating of the Locally Significant Certificate (LSC). 174 Unlock allows you to unlock the Certificate Trust List (CTL) file. Once the CTL is unlocked, you can configure TFTP server addresses that are not in the CTL file. To configure the TFTP server, go to Settings > Network Config. When you are done configuring, remember to lock the CTL file again using the Lock softkey. 175 Lock allows you to lock the Certificate Trust List (CTL) file once you are finished updating the TFTP server entries. Make sure you lock the CTL file to prevent accidentally changing the TFTP addresses to values not found in the CTL. 176 Erase allows you to erase the Certificate Trust List (CTL) file and reset the phone. 460 The Security Configuration Menu allows you to view and configure various phone security settings. For help on individual settings, highlight the setting and press [?] twice. 461 The Certificate Trust List (CTL) file menu allows you to view the contents of the CTL file, lock or unlock the CTL file, and erase the CTL file. For help on individual entries, highlight the entry and press [?] twice. 462 The Trust List Menu allows you to view the contents of the trust list on your phone. The trust list contains the Certificate Trust List (CTL) file as well as any server certificates, such as a SRST server certificate. For help on individual entries, highlight the entry and press [?] twice. 463 Web Access indicates whether web server access to the device is enabled (Yes) or disabled (No). Enabled means the phone's http server is running and the phone can be accessed via a web browser. Disabled means the phone will not respond to web access requests. To change this setting, use Cisco CallManager. 464 Security Mode indicates whether the device security mode is encrypted, authenticated, or non-secure. To change this setting, use Cisco CallManager. Notes: During an encrypted call, the phone receives and transmits encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. If the call is routed through non-IP call legs, for example, H.323 or PSTN, the call will be unsecured even though it is encrypted within the IP network and has a lock icon associated with it. 465 CAPF (Certificate Authority Proxy Function) Address shows the IP address and port of the CAPF server that the phone connects to for certificate updates. 466 MIC indicates whether a Manufacturing Installed Certificate is installed on the phone. MICs are installed during the manufacturing process. 467 LSC indicates whether a Locally Significant Certificate (LSC) is installed on the phone. To update the LSC, unlock the settings by pressing **# and press Update. 468 The CTL File menu displays the MD5 hash of the Certificate Trust List (CTL) file that is installed on the phone. It also lists the IP addresses of trusted servers by their CTL Role. If the CTL File has a certificate for the server, a certificate icon displays next to the item. Note: * The CTL file installs automatically when the phone reboots or resets. * If no current TFTP server is listed in the CTL file, you must unlock the CTL file before you can save changes to any TFTP Server setting. 469 The Call Manager Role is a trusted Cisco CallManager server in the CTL File and Trust List. There is a separate entry for each server, if any exist. A certificate icon next to the entry means a certificate for the server is installed in the phone, so the phone can make secure connections to it. 470 The Call Manager / TFTP Role is a trusted Cisco CallManager and TFTP server in the CTL File and Trust List. There is a separate entry for each server, if any exist. A certificate icon next to the entry means a certificate for the server is installed in the phone, so the phone can make secure connections to it. 471 The TFTP Role is a trusted TFTP server in the CTL File and Trust List. There is a separate entry for each server, if any exist. 472 The CAPF (Certificate Authority Proxy Function) Role is a trusted CAPF server in the CTL File and Trust List. A certificate icon next to the entry means a certificate for the server is installed in the phone, so the phone can make secure connections to it. 473 The SRST (Secure Survivable Remote Site Telephony) Role is a trusted SRST server in the Trust List. A certificate icon next to the entry means a certificate for the server is installed in the phone, so the phone can make secure connections to it. 474 Connection Monitor Duration defines the amount of time that, once the phone has failed over to an SRST router, the phone monitors its connection to Cisco CallManager before it unregisters from SRST and re-registers to Cisco CallManager. The default value is 120 seconds. To disable the connection monitor, set the value to 0. To change this setting, use Cisco CallManager. 333 VidMode allows you to select the video display mode in which to view a video conference, toggling among the video bridge supported modes. The supported modes depend on how your administrator configured the phone system. Possible modes include: * Voice Activated mode -- You see the conference participants on a video call only if they are speaking. * Continuous Presence mode -- All conference members are shown, regardless of who is speaking. Notes: * This setting is available only on 'ad hoc' conferences, not Meet-Me conferences. * This softkey is available on all video calls, but is only active for video conferences. 334 Other PickUp (OPickUp) is similar to Group PickUp (GPickUp), except that it will pick up calls to not only your group, but to other associated groups that your administrator has configured, without needing to enter the group number. The phone will follow the sequence the administrator configured to check each pickup group, and will pickup the longest alerting call in any group in which it finds calls. To pickup a call using OPickUp: 1. When you hear the call ring on another phone in your group or an associated group, press OPickUp. If you want to pickup the call on a line other than your primary line, go offhook on that line first, then press OPickUp. 2. If your phone is not configured to auto-pickup, you can view the caller information and press Answer when you are ready to take the call. If you have auto-pickup enabled, the call is transferred automatically. Note: Your administrator configures your pickup groups, and enables auto-pickup. 475 The PC VLAN parameter enables phones to strip the 802.1p/q tags from packets as they exit the phone PC port. This parameter is useful for systems that use voice VLANs with non-Cisco switches and is available only when the Admin VLAN is active. To set the parameter: 1. Press Settings > Network Configuration > PC VLAN. (PC VLAN is number 58 in the list. To jump there quickly from the top of the Network Configurations Menu, press 58.) 2. Set it as follows: * blank to disable * 1 through 4094 to strip tags from all VLANs. Note: In future releases, the value of 1-4094 might indicate which VLAN from which to strip headers. For example, if PC VLAN = 123, then tags only from VLAN 123 are stripped. Check the release notes of each release for more information.